Partner Success Manager

Home-in; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Home-in is seeking a Partner Success Manager to join the Commercial team and work closely with the Chief Commercial Officer to drive acquisition and growth through key partnerships. You will build and nurture partner relationships, drive product adoption and support long-term success of collaborations.

You will lead engagement campaigns, leverage data insights, and collaborate with Product and other internal teams to optimize the partner experience and outcomes in a dynamic B2B SaaS environment.

Qualifications

• Experience in Sales, Partnerships or Business Development, ideally in B2B/SaaS.
• Strong understanding of technology products and AI tools.
• Data-led approach to driving sales and partnerships.

Responsibilities

• Lead joint planning, project execution, change and escalation management.
• Build strong relationships across partner organisations and create advocates for Home-in.
• Plan and deliver campaigns to deepen product knowledge and adoption.
• Collaborate with cross-functional teams to achieve partnership objectives and collect partner feedback.
• Leverage data to identify opportunities, track performance and report progress.
• Partner with Product and other teams to communicate changes to partners.

Skills

Sales partnerships

Business development

Technology products

AI tools

Data-driven

Communication

Cross-functional teamwork

Consulting experience

Conveyancing knowledge

Job description

We are Home-in, and our vision is that all Australians buy and sell their home securely, with confidence. Our mission is to provide exceptional conveyancing for buyers and sellers, while creating value for home lenders and real estate agents that they recommend Home-in to their customers.

Home-in provides conveyancing services across Australia, settling over $12B in homes since 2020. Our value proposition to customers is ‘Expert conveyancers, digital convenience’:

• Conveyancers and lawyers with years of experience and local expertise.
• An award-winning app built by CommBank with digital ID verification, chat and more.

Through our partnership with CommBank and integration with the home loan process, we continually strive to create the best home buying experience in Australia.

What’s more, Home-in is proudly part of x15ventures!

Home-in is part of x15ventures, CommBank’s venture-scaler, which builds, buys and invests in startups that can benefit the bank’s 15 million customers and beyond.

If you want to be part of a fast-growing, customer-driven start-up supporting people through their home-buying journey, we want to hear from you!

About the Role

The Partner Success Manager will join the Commercial team at Home-in and work closely with the Chief Commercial Officer to drive acquisition and growth through a key partnership channel. You’ll build and strengthen partner relationships, drive product adoption and support the long-term success of our partnerships.

What you’ll do day-to-day

• Lead joint planning & execution: Lead joint planning, project execution, change and escalation management.
• Build relationships & advocacy: Build strong relationships across partner organisation and create advocates for Home-in.
• Lead Engagement: Plan and deliver innovative campaigns that deepen product knowledge and increase adoption.
• Drive Internal collaboration: Work with cross-functional teams to achieve partnership objectives, share partner feedback and improve the partner experience.
• Accelerate Performance through Data: Leverage data and insights to identify opportunities, track performance and report on progress.
• Drive Change: Partner with Product and other internal teams to identify changes that may impact partners and communicate these effectively to relevant stakeholders.

About You

• Sales, Partnerships or Business Development experience, ideally in a B2B/SaaS environment.
• Strong understanding of and passion for technology products.
• Able to use AI tools to drive go to market motion in a B2B setting
• A data-led approach to driving sales and partnership activity.
• Exceptional communication and relationship-building skills, with confidence presenting at events, facilitating workshops and delivering product demonstrations.
• Proven ability to work effectively with cross-functional teams and act as a product ambassador.
• Strong problem-solving and issue-resolution skills, with the ability to manage competing priorities in a fast-paced environment.
• Management Consulting experience well regarded
• Understanding of conveyancing, lending or home buying processes is desirable.

What’s in it for you?

• You will be working for a fast-growing scale-up with the backing and benefits of CommBank, helping change the home buying experience and provide additional value to customers. Additionally, you will:
• Enjoy a flexible and dynamic start-up environment.
• Be part of a safe and inclusive environment where our people can show up as they are.
• Receive a competitive salary and bonus structure.
• Have opportunities for professional growth and development.