Property Operations & Coordination Specialist

Metcash Trading Limited; New South Wales; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Taronga passes

Free parking

Discounts on stays

Discounted F&B

Fitness Passport

Social team

Job summary

Taronga Western Plains Zoo is seeking an experienced Café Operations Coordinator to lead the Zoo's café operations, including Café Wild and Waterhole Café, and deliver exceptional guest experiences.

You will coordinate rostering, training and day-to-day activities, support supervisors, ensure safety and compliance, and drive efficient workflows across venues. Hybrid in-office/onsite work is available.

Qualifications

• Hold a current NSW Driver's Licence (manual if required).
• Maintain a current NSW Working with Children Check.
• Hold and maintain NSW RSA certification.
• Have or be willing to obtain Senior First Aid.

Responsibilities

• Coordinate day-to-day operation of Café Wild and Waterhole Café to ensure high guest service.
• Lead cafe teams, rostering, onboarding and daily activities.
• Support Supervisors and manage escalated issues across cafe operations.
• Ensure Food Safety, WHS and cash handling compliance.
• Oversee stock control, ordering and invoicing for cafe operations.
• Promote sustainability and environmental practices.

Skills

Driver's Licence NSW

Working with Children Check

RSA - Responsible Service of Alcohol

Senior First Aid

Job description

Taronga Western Plains Zoo

Taronga Western Plains Zoo is looking for an experienced and motivated Café Operations Coordinator to join our Food & Beverage team!

Help bring our exciting new Serengeti experience to life while coordinating café operations, teams and exceptional guest service.

About the Role…

Responsible for coordinating the day-to-day operation of Taronga Western Plains Zoo's café operations, including Café Wild, Waterhole Café and accommodation cafe services, ensuring exceptional guest experiences, strong operational standards, workforce leadership and presentation across all venues. The role is accountable for café team leadership, rostering, training, venue presentation, school group food collection coordination and oversight of guest-facing ancillary food service assets including vending machines.

• Coordinate the day-to-day operation of Café Wild and Waterhole Café, ensuring exceptional guest experiences, operational efficiency, venue presentation and consistently high service standards.
• Support , develop and coordinate café team members through recruitment, onboarding, training, rostering and day-to-day activities, ensuring the effective deployment of labour resources to meet business and guest needs.
• Provide operational leadership across café operations by supporting Supervisors, managing escalated issues, coordinating school group food collection requirements and identifying opportunities to improve operational performance, team capability and guest satisfaction.
• Ensure compliance with Food Safety, Work Health and Safety, cash handling and operational requirements, including incident reporting, cash balancing, variance investigation, venue inspections, staff maintenance of essential role qualifications, and adherence to established procedures, while championing sustainable practices that support Taronga's environmental goals.
• Support the efficient operation of the TWPZ cafes through maintaining café administrative and system processes, including ordering, stock control, invoice processing, record keeping and the accurate use of operational systems, ensuring timely and efficient support of café operations.
• Adhere to Taronga’s Customer Service Charter and WHS charter, ensuring industry-leading standards and operational compliance.
• Champion operational decisions and behaviours that reduce environmental impact, support resource efficiency and contribute to Taronga’s long‑term sustainability commitments.

About You…

We are looking for candidates that have:

• Hold a current NSW Driver's License or ability to have existing license formally recognised, including manual.
• Hold and maintain a current paid NSW Working with Children Check at your own expense
• Hold and maintain a current paid NSW Responsible Service of Alcohol (RSA)
• Current Senior First aid (or willingness to obtain) and ability to maintain this qualification at your own expense

Our employees enjoy generous employment conditions including some of the following:

• Flexible Hybrid work model - Taronga supports a blend of in-office, remote, and on-the-go workers!
• Complimentary family and friends passes across both Taronga’s Sydney & Dubbo Zoo’s
• Free onsite car parking, outside of peak periods
• A wide range of discounts on our award winning accommodation across both sites
• Discounted food and beverage purchases across the sites
• Discounted Fitness Passport
• We’re a social team - there’s always lots going on around the zoo that we get involved with!
• + more!

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

Applications Close: 11:59pm Sunday 22 November 2026