Property Manager - Residential Portfolio

MARS PARTNERSHIP PTY. LTD.; Gold Coast City; On-site; AUD 80,000 - 85,000; Full time

Job summary

MARS PARTNERSHIP PTY. LTD. in Southport, QLD is seeking an experienced Property Manager to oversee a busy residential portfolio, delivering outstanding tenant service and rent collection performance.

You’ll work with Leasing, Resident and Facilities teams to drive occupancy, renewals and compliance with Queensland tenancy laws, while building a positive community.

Qualifications

• Experience in property management, ideally high-volume or multi-property environments.
• Knowledge of Residential Tenancies and Rooming Accommodation Act 2008 (Qld).
• Experience managing arrears, breaches, renewals, inspections, bonds and end-of-tenancy processes.
• Strong organisation and time-management skills with ability to manage competing priorities.
• Clear, confident communication and ability to navigate difficult conversations.
• Customer-focused, empathetic with sound commercial judgement.
• Collaborative mindset and willingness to support the broader team.

Responsibilities

• Managing a portfolio of tenancies, including lease administration, renewals, rent reviews and end-of-tenancy processes.
• End-to-end lifecycle management of a tenancy including: arrears, breaches and tenancy matters per Qld legislation.
• Managing rental bonds, including claims and finalisation through the RTA.
• Preparing and lodging QCAT applications and representing the organisation at hearings.
• Conducting entry, exit and routine inspections with accurate property condition records.
• Coordinating maintenance requests, repairs and access between residents and contractors.
• Responding to resident enquiries, complaints and service requests and driving resolution.
• Supporting resident engagement initiatives and events to foster a strong community.
• Collaborating with internal teams to support occupancy, retention and operational goals.

Skills

Property management

Lease administration

Rent arrears management

Tenant relations

Customer service

Communication skills

Time management

Policy knowledge

Tools

MS Office

Property management systems

Job description

Property Manager - Residential Portfolio

MARS PARTNERSHIP PTY. LTD. – Southport QLD

$80,000 - $85,000 a year

Permanent

2mo ago , from MARS PARTNERSHIP PTY. LTD.

Addressing Australia's demand for suitable housing across in multiple states, is no mean feat. Bringing a relatively new concept in property management to Queensland, this organisation brings together varying types of housing and their tenants together, creating community, a village-feel and a service that is unmatched in the current property industry.

Choosing locations that provide state of the art amenities (pools, gyms, and public spaces with accessibility) and hosting events that encourage social interactions, are some of the examples where putting the tenant at the core of the solution creates sustainable, long-term positive impact to Australians.

Managing a property portfolio where there are no individual owners allow for excellence in Customer Service to be the measure of success.

An opportunity for an experienced Property Manager to deliver a stand-out service in vibrant Southport is available.

About the role

With a high volume of residences and a diverse resident community, this is a fast-paced role where no two days are the same. You'll play a key role in managing the resident journey, delivering strong operational outcomes and creating an environment where people enjoy living.

Working closely with the Leasing, Resident and Facilities teams, you'll combine strong tenancy expertise with a genuine commitment to customer service, ensuring matters are handled professionally, fairly and efficiently.

Your responsibilities will include:

• Managing a portfolio of tenancies, including lease administration, renewals, rent reviews and end-of-tenancy processes
• End-to-end lifecycle management of a tenancy including:
• Managing rent arrears, breaches and tenancy matters in accordance with Queensland legislation
• Managing rental bonds, including claims and finalisation through the RTA
• Preparing and lodging QCAT applications where required and representing the organisation at hearings as directed
• Conducting entry, exit and routine inspections and ensuring accurate property condition records
• Coordinating maintenance requests, repairs and access between residents and contractors
• Responding to resident enquiries, complaints and service requests and seeing issues through to resolution
• Supporting resident engagement initiatives and events that contribute to a strong community
• Working collaboratively with internal teams to support occupancy, retention and operational goals.

About you

You're an experienced property professional who enjoys working in a busy environment and takes pride in delivering both strong results and a great tenant experience.

You’ll bring:

• A strong desire to provide a service to residents and tenants where tailored solutions are supported and encouraged
• Demonstrated experience in property management, ideally within a high-volume or multi-property environment
• Strong knowledge of the Residential Tenancies and Rooming Accommodation Act 2008 (Qld).
• Practical experience managing arrears, breaches, renewals, inspections, bonds and end-of-tenancy processes
• Excellent organisation and time-management skills, with the ability to manage competing priorities without losing attention to detail
• Clear, confident and professional communication skills, including the ability to navigate difficult conversations
• A calm, solutions-focused approach to resolving issues and managing challenging situations
• Strong administration skills and confidence using Microsoft Office and property management systems
• A genuine customer focus and the ability to balance empathy with consistency and sound commercial judgement
• A positive, collaborative approach and the willingness to support the broader team

This is an opportunity to make a difference while managing property. You'll work alongside a collaborative team, build strong relationships with residents and stakeholders, and have the opportunity to make a tangible impact on the day-to-day experience of the community.