Project Support Officer

NSW Connect; Sydney; On-site; AUD 87,000 - 95,000; Part time

Job summary

Department of Customer Service (DCS) is seeking a Project Support Officer to assist with LMS administration and the delivery of capability programs. This part-time role involves coordinating flagship programs, managing participants, events, and venues, and supporting diverse stakeholder needs across the organisation.

You will attend the office up to two days per week with an 8:00am start for on-site program delivery, contributing to a high-performing team within the Leadership and Capability

Qualifications

• Demonstrated experience supporting an LMS in a large organisation.
• Strong knowledge of Cornerstone or similar platforms is desirable.
• Experience coordinating complex programs and events with stakeholders.
• Proven ability to manage priorities and communicate clearly.

Responsibilities

• Support the LMS administration and ongoing maintenance, ensuring information remains accurate and up-to-date while responding to enquiries.
• Coordinate DCS flagship programs, including participant management, event logistics and venue coordination for face-to-face delivery.

Skills

LMS support

Cornerstone experience

Program coordination

Stakeholder management

Agile/Kanban

Communication skills

Multitasking

Autonomous work

Job description

Clerk Grade: 03/04
Employment Type: Part-time (20 hrs. per week over Wednesday, Thursday and Friday). Temporary opportunity for up to six months
Location: McKell, Haymarket. Will need to attend the office up to two days per week, with a potential start time of 8.15am
Salary range: $87,199 - $95,482 per annum plus super (pro-rata)

Yourresponsibilities will include:

• Support the administration and ongoing maintenance of the Learning Management System (LMS), ensuring information remains accurate and up to date, while working collaboratively across the business, Leadership and Capability Team, and People & Culture to respond to enquiries, resolve issues, and support the delivery of learning and capability programs and initiatives.
• Coordinate key Department of Customer Service (DCS) flagship programs, including participant management, event logistics, and venue coordination. This role requires regular attendance at various DCS metropolitan locations for program delivery, up to three days per week, with an 8:00am start time. As these programs are delivered face-to-face, the start time requirement is essential to the role.

Aboutthe team:

An opportunity has arisen for a high-performing Project Support Officer to join the Leadership and Capability teamin the People Innovation and Experience team within DCS.

People Innovation and Experience sitswithin our People and Culture division and is responsible for the delivery ofkey programs, initiatives, and services across the full employee lifecycle atDCS to support an engaged workforce.

Reporting to the Senior Programs Officer,you will use your amazing organisational and problem-solving skills to manageand coordinate the learning initiatives across DCS.

AboutYou:

You are committed to enabling successthrough expert problem-solving, sound judgement, and a customer-focusedapproach. You thrive in complex environments, working collaboratively acrossthe business to solve problems and achieve outcomes. Highly organised anddetail-oriented, you effectively manage competing priorities while consistentlydelivering against agreed timeframes. A strong team player who can also workautonomously, you demonstrate initiative, adaptability, and a willingness tocontinuously learn and improve.

To besuccessful in this role you will have:

• Demonstrated experience (or the ability to learn) in supporting a Learning Management System (LMS) within a large and complex organisation, serving as the primary point of contact and subject matter expert. An applicant with strong Cornerstone experience would be highly desirable.
• Proven ability to coordinate complex activities, identify issues, and implement effective solutions in a dynamic environment.
• Demonstrated experience managing multiple competing priorities while maintaining high standards of accuracy and meeting deadlines.
• Experience developing, implementing, and maintaining standard operating procedures, processes, and documentation to improve the efficiency, effectiveness, and consistency of systems and services.
• Strong project coordination and organisational skills, supported by excellent written and verbal communication abilities.
• Highly developed customer service and stakeholder relationship management skills, with a commitment to delivering positive outcomes.
• Experience collaborating with a diverse range of stakeholders across business units to deliver services, programs, and projects.
• Experience working within agile project environments, including monitoring and managing work through Kanban boards or similar project management tools.
• Demonstrated ability to work autonomously, exercise sound judgement, and consistently deliver outcomes within agreed timeframes.

AboutUs:

Department of Customer Service (DCS)transforms the way NSW Government agencies interact with customers. We arepassionate about putting the customer at the centre of everything we do andadopting new technologies to make Government work better. DCS is a serviceprovider and regulator, focusing on delivering first‑class customer service,digital transformation, and regulatory reform to create better outcomes for thepeople of NSW.

Looking for more information about the role?

Why not reach out to the SeniorProgram Officer, Meredith Chapman – ***************@customerservice.nsw.gov.auto learn more about this incredible opportunity.

Salary Grade 03/04, with the base salary for this role startingat $87,199 base plus superannuation

For enquiries relating to recruitment pleasecontact Rodrigo Sandoval via ***************@customerservice.nsw.gov.au.

Visit theto prepare for the recruitment process by accessingpractice application and interview questions based on the focus capabilitieslisted in the role description.

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A career at the Department ofCustomer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our great state.

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