Project Support Officer

USC's Thompson Institute; Sunshine Coast Regional; On-site; AUD 83,000 - 93,000; Full time

Benefits offered by this job

Salary packaging options + 17% Super

Flexible work arrangements

EAP

Job summary

UniSC Sunshine Coast seeks a motivated Project Support Officer to assist delivery of Queensland Government-funded business short courses. You will handle registrations, onboarding, learning systems, assessments and communications, ensuring a positive participant experience.

With a relevant degree or equivalent, you will support staff, facilitators and stakeholders, maintaining records and reporting while using digital platforms to streamline processes and improve services.

Qualifications

• You will possess a relevant degree with experience or an equivalent combination.
• Experience providing high-quality administrative support in education, training or programs.
• Strong written/oral communication and relationship-building with participants and stakeholders.
• Demonstrated organisational and planning skills to manage competing priorities and deadlines.
• Ability to use initiative and sound judgement for routine and moderately complex matters; well-developed computer literacy.

Responsibilities

• Provide advice and support to prospective and current participants, including course information and eligibility.
• Coordinate registrations, onboarding, learning system access, assessment processes and course communications.
• Maintain accurate records and support reporting; contribute to improvements in course administration and participant experience.

Skills

Administrative support

Effective communication

Organisational skills

Problem solving

Digital systems fluency

Education

Relevant degree or equivalent experience

Tools

Learning management systems

Records management software

Microsoft Office / office suites

Job description

• School of Business and Creative Industries | UniSC Sunshine Coast, Sippy Downs

• School of Business and Creative Industries | UniSC Sunshine Coast, Sippy Downs
• Level 5, $82,843 - $93,358 p.a., plus up to 17% employer superannuation
• Full-time (36.25 hours per week), fixed term appointment until June 2029

The Opportunity

The School of Business and Creative Industries is seeking a motivated and organised Project Support Officer to support the delivery of a suite of Queensland Government-funded business short courses for the Queensland business community.

You will provide high-quality administrative and participant support across course registrations, onboarding, learning systems, assessment processes, communications and reporting. Working with academic staff, facilitators, industry and government stakeholders, you will help ensure participants have a positive, accessible and well-supported learning experience.

For more information, please visit us online: School of Business and Creative Industries

You will

• provide advice and support to prospective and current participants, including course information, eligibility and administrative requirements;
• coordinate participant registrations, onboarding, learning system access, assessment processes and course communications; and
• maintain accurate records, support reporting and contribute to improvements that enhance course administration and participant experience.

About you

You are an organised and customer-focused administrator who enjoys supporting people and coordinating multiple activities. You bring strong communication and problem-solving skills, attention to detail and the ability to manage competing priorities. You are comfortable working with digital systems and building positive relationships with a range of stakeholders, and you use initiative and sound judgement to resolve routine and moderately complex issues.

You will possess:

• A relevant degree with relevant experience, or an equivalent combination of education, training and work experience;
• Experience providing high-quality administrative support, preferably in an education, training or program environment;
• Effective written and oral communication skills, with the ability to provide clear advice and build positive relationships with participants and stakeholders;
• Demonstrated organisational and planning skills, with the ability to manage competing priorities, maintain accurate records and meet deadlines;
• Demonstrated ability to use initiative and sound judgement to resolve routine and moderately complex operational matters within established policies and procedures; and
• Well-developed computer literacy and experience with systems, record keeping, file management and online platforms.

Don't meet every requirement? At UniSC, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our position description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at [e-mail] or call [phone].

Applications for this position close midnight, Sunday 4 October 2026.

Your completed application must include:

• a resume and a statement of suitability (not to exceed two pages), which be reviewed in alignment to the specified selection criteria as outlined within the position description.

Further information regarding how to prepare your application is available on our website: Join our team.

Have questions or want to know more? For a confidential discussion, please contact:

Wayne Graham
Senior Lecturer in Management
Telephone: [phone]
Email: [e-mail]

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life

UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.

UniSC does not accept unsolicited applications. For agency inquiries, contact [e-mail]

Discover UniSC

We're all about doing work that matters, connecting with great people, and being part of an incredible journey. While we're not the largest university, we are one of the fastest growing in Australia, now with over 2,000 staff across five campuses in South East Queensland and an expanding presence in major capital cities, and we're making a big impact every day through ground-breaking research, a strong commitment to sustainability, high-performance sport, and award‑winning alumni.

We are committed to delivering high‑quality research and teaching that address major global and regional challenges, with established and emerging strengths in sustainability, environmental systems, biodiversity, aquaculture, preventative health and regional resilience.

Our research excellence is internationally recognised through strong performance in global benchmarking, including leading rankings in the 2025 Times Higher Education (THE) Impact Rankings for "Zero Hunger," "Climate Action" and "Life on Land." UniSC is also recognised for its teaching excellence, with a strong emphasis on student success, innovative and engaging learning experiences, and strong graduate outcomes that equip learners to make meaningful contributions in their chosen fields.

As the only university operating within three UNESCO Biosphere Reserves and a UNESCO World Heritage Site, UniSC is uniquely positioned to leverage its natural environment to advance impactful research, teaching and partnerships that support sustainable futures, with sustainability embedded across all aspects of its teaching, research and operations.

We foster a collaborative and supportive environment that encourages continuous professional development and provides the tools and resources to grow your career. We value the contributions of every team member and the role they play in our culture and success. We're not afraid to do things differently, and we're looking for people who share our values and want to be part of a team working together to make a meaningful difference to local and global challenges.

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
• Flexible work arrangements & generous leave options.
• Salary packing options + 17% Super.
• EAP, fitness passport & discounted private health.