Project Supervisor | Insurance Repairs

Johns Lyng Group; Cairns Regional; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle or vehicle allowance

Employee Assistance Program (EAP)

Career progression

Job summary

Johns Lyng Group in North Queensland is seeking a Building Supervisor/Project Coordinator to manage a portfolio of residential and commercial insurance repair and restoration projects across Cairns. You will coordinate subcontractors, oversee timelines, budgets and documentation, and maintain clear communication with homeowners, insurers and loss adjusters.

Reporting to the General Manager and Operations Manager, the role blends office-based coordination with regular field time, including

Qualifications

• Experience in building, construction or a relevant trade is essential.
• Ability to coordinate repair or construction works and delivery is required.
• Strong communication and customer service skills are needed to interact with homeowners, insurers and internal teams.
• Willingness to travel across the North Queensland region to monitor progress.

Responsibilities

• Coordinate and schedule subcontractors across multiple insurance repair and restoration projects, ensuring safety, timeliness and quality.
• Conduct site visits to review progress, review workmanship and ensure WHS compliance.
• Monitor timelines and costs, manage budgets and margins, and maintain documentation.
• Attend weekly construction meetings and WIP reviews, keeping job files and photos up to date.
• Communicate proactively with homeowners, loss adjusters and insurers.

Skills

Project coordination

Site supervision

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Operating from our Edmonton office, this role manages a portfolio of residential and commercial insurance repair and restoration projects across Cairns. You will coordinate subcontractors, oversee project timelines, budgets and documentation, and maintain clear communication with homeowners, insurers and loss adjusters throughout each project.

Reporting to the General Manager and Operations Manager, the role combines office-based coordination with regular time in the field, including travel across the region to monitor progress firsthand. It would suit someone with a background in building, construction or a relevant trade who is ready to apply their practical knowledge in a project supervision role. You may already be working as a Building Supervisor or Project Coordinator, or you may be an experienced tradesperson or Leading Hand looking to take the next step or transition off the tools. Previous insurance building or restoration experience would be beneficial but is not essential.

With support from experienced leaders and established systems, you will build specialist insurance repair knowledge while applying your existing experience in a new environment. This is a rewarding opportunity for someone who enjoys building strong relationships, takes pride in delivering quality work and wants to establish a long-term career with Johns Lyng Group.

Key Responsibilities

Coordinate and schedule subcontractors across a portfolio of concurrent insurance repair and restoration projects, ensuring works are delivered safely, on time, and to a high standard.

Conduct regular site visits to review progress and workmanship, obtain and file contractor Safe Work Method Statements (SWMS), and support compliance with Work Health and Safety (WHS) requirements and promptly report or escape safety concerns.

Monitor project timelines and repair life targets across all active jobs, managing sequencing and escalating issues early to keep projects on track.

Maintain proactive communication with homeowners, loss adjusters, and insurers throughout each project, building strong relationships, responding to issues promptly and escalating complex matters when required.

Review estimates, issue purchase orders and monitor project costs and margins to support strong commercial outcomes.

Attend weekly construction meetings and Work in Progress (WIP) reviews, ensuring all job files, photographs, and documentation are kept up to date.

The Company

Positioned as one of Australia’s leading insurance builders, Johns Lyng Group delivers high-quality insurance building and restoration services nationwide. Our reputation is built on quality, reliability and exceptional customer outcomes, supported by a high-performance culture. This role sits within our North Queensland team, where strong relationships, local knowledge and responsive service are central to supporting customers and communities when they need us most.

What’s on Offer

A competitive salary package aligned with your experience

The option to choose between a fully maintained company vehicle or vehicle allowance

Access to structured systems, clear processes, and strong operational support

Access to a comprehensive Employee Assistance Program (EAP)

Genuine opportunities for career progression within a growing national organisation

Access to exclusive employee benefits, including health, finance and superannuation offers, and a range of retail discounts through our partner network

Could This Be You?

We are looking for an ambitious individual with a proactive attitude who is comfortable balancing office-based coordination with regular time in the field. To be successful in this role, you will need:

Demonstrated experience in building, construction or a relevant trade, with a practical understanding of how repair or construction works are coordinated and delivered

Previous experience in insurance building, restoration, residential repairs or project supervision would be advantageous but is not essential

Strong communication and customer service skills, with confidence working with homeowners, subcontractors and internal teams

Strong organisational skills and attention to detail, with the ability to manage multiple projects and competing priorities

A practical mindset, competence in Microsoft Office and a willingness to learn insurance repair processes, scope documents, budgets and industry-specific systems

Johns Lyng Group is an equal opportunity employer and takes pride in our inclusive and diverse work environment. As a culturally aware business, we strongly encourage applications from Aboriginal and/or Torres Strait Islander people and people of all backgrounds, ages, and abilities. We value the unique perspectives that a diverse team brings to our projects and community.

Please note: The successful candidate must have the right to work in Australia, be prepared to undergo a pre-employment medical examination and criminal background check where required.