Project Officer - Programs

Community Gro; Townsville City; On-site; AUD 60,000 - 85,000; Full time

Job summary

Community Gro is a Not for Profit organisation in Townsville delivering programs to support families and individuals. The Project Officer - General provides administrative, project, and operational support across programs, coordinating data, reporting, and stakeholder engagement across multiple locations.

The role requires proactive, adaptable, and highly organised individuals who manage competing priorities with confidentiality and sound judgement, working with leadership and teams across sites.

Qualifications

• Qualifications in community services or social work with project administration and coordination experience.
• Strong organisational and time management skills; able to manage multiple priorities.
• Excellent written and verbal communication skills.
• Experience preparing reports, maintaining records, and managing documentation.
• Strong analytical skills with the ability to collect, interpret, and report on data.
• High level of attention to detail and accuracy.
• Ability to exercise discretion and maintain confidentiality.
• Demonstrated ability to work independently and collaboratively within a team environment.
• Proficiency in Microsoft Office Suite and other relevant business systems.

Responsibilities

• Provide administrative and operational support across multiple programs and service areas.
• Coordinate community activities, projects, events, and initiatives with leadership team.
• Assist in gathering information and preparing submissions for grants, tenders, and funding opportunities.
• Support community engagement activities and events.
• Review program data to support reporting, compliance, and improvements.
• Assist in planning, coordination, implementation, and monitoring of project activities.
• Coordinate logistics for meetings, workshops, trainings, events.
• Facilitate communication between project teams, volunteers, community members, and partners.
• Develop and maintain systems for collecting and monitoring program data.
• Maintain accurate records of project activities and communications.

Skills

Community services

Social work

Project administration

Program coordination

Admin systems

Education

Community services

Tools

Microsoft Office

Job description

Community Gro is a Not for Profit organisation operating in the Community Services sector in Townsville. We deliver a range of programs to support families and individuals to help reduce social and economic pressures and create life changing opportunities.

About the role

The Project Officer - General works under the direction of the Service Manager to provide high-quality organisational, administrative, project, and operational support across a range of programs and services. The role contributes to the successful delivery of community programs through effective coordination, communication, data management, reporting, and stakeholder engagement. This position requires a proactive, adaptable, and highly organised individual who can manage competing priorities, maintain confidentiality, exercise sound judgement, and work collaboratively across multiple office locations and community settings.

About Us

Community Gro is a Not for Profit organisation operating in the Community Services sector in Townsville. We deliver a range of programs to support families and individuals to help reduce social and economic pressures and create life changing opportunities.

About the role

The Project Officer - General works under the direction of the Service Manager to provide high-quality organisational, administrative, project, and operational support across a range of programs and services. The role contributes to the successful delivery of community programs through effective coordination, communication, data management, reporting, and stakeholder engagement. This position requires a proactive, adaptable, and highly organised individual who can manage competing priorities, maintain confidentiality, exercise sound judgement, and work collaboratively across multiple office locations and community settings.

Position Objectives

• Provideeffective,trustworthy,confidential,andproactivesupporttoProgramManagersandtheleadershipteam.
• Delivertimelyadministrativeandprojectsupportacrossallprograms.
• Ensureinformationandadviceareprovidedinaccordancewithrelevantlegislation,organisationalpolicies,andprocedures.
• Supportthesuccessfuldelivery,monitoring,andcontinuousimprovementofprogramsandprojects.
• Maintainhighstandardsofprofessionalism,confidentiality,initiative,andaccountability.

Key responsibilities

• Provide administrative and operational support across multiple programs and service areas
• Work closely with the leadership team to coordinate community activities, projects, events, and initiatives
• Assist Program Managers and Centre Managers in gathering information and preparing submissions for grants, tenders, and funding opportunities
• Support community engagement activities, outreach initiatives, and events
• Review and analyse program data to support organisational reporting, compliance requirements, and continuous improvement activities
• Assist in the planning, coordination, implementation, and monitoring of project activities
• Coordinate logistics for meetings, workshops, training sessions, community events, and project activities
• Facilitate effective communication between project teams, volunteers, community members, stakeholders, and service partners
• Develop and maintain effective systems for collecting, recording, and monitoring project and program data
• Maintain accurate and comprehensive records of project activities, decisions, and communications

About you

• QualificationsinCommunityservices,socialworkorsimilarfieldwithdemonstratedexperienceinprojectadministration,programcoordination,communityservicesadministration,orsimilar.
• Strongorganisationalandtimemanagementskillswiththeabilitytomanagemultiplepriorities.
• Excellentwrittenandverbalcommunicationskills.
• Experiencepreparingreports,maintainingrecords,andmanagingdocumentation.
• Stronganalyticalskillswiththeabilitytocollect,interpret,andreportondata.
• Highlevelofattentiontodetailandaccuracy.
• Abilitytoexercisediscretionandmaintainconfidentiality.
• Demonstratedabilitytoworkbothindependentlyandcollaborativelywithinateamenvironment.
• ProficiencyinMicrosoftOfficeSuiteandotherrelevantbusinesssystems.

Employment Requirements

• Current Queensland Driver Licence.
• Current Working with Children Check (Blue Card), or ability to obtain.
• National Police Check, or ability to obtain and maintain.
• Ability to work across multiple office and community locations as required.

Selection Criteria

• Experience in Projectadministration,programcoordination,communityservicesadministration,orsimilar.
• Assisting Program Managers and Centre Managers in gathering information and preparing submissions for grants, tenders, and funding opportunities
• Strongorganisationalandtimemanagementskillswiththeabilitytomanagemultiplepriorities.
• Coordinating logistics for meetings, workshops, training sessions, community events, and project activities
• Experiencepreparingreports,maintainingrecords,andmanagingdocumentation.
• Stronganalyticalskillswiththeabilitytocollect,interpret,andreportondata.
• Demonstratedabilitytoworkbothindependentlyandcollaborativelywithinateamenvironment.
• Commitmenttocontinuousimprovementandorganisationalvalues.
• Experienceworkingwithincommunity,not-for-profit,orhumanservicesorganisations.
• Knowledgeofcompliance,qualityassurance,andreportingrequirementswithincommunityservices.

Applications close 4pm Wednesday 5th November 2026. Interviews will commence as suitable applicants apply.

Interviews will commence as suitable applicants apply

Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.

Community Gro acknowledge the Aboriginal and Torres Strait Islander people as the Traditional Owners of this country throughout Australia and their connection to land, sea, and community. We pay our respect to them, their culture and to the Elders past, present, and emerging. We particularly acknowledge the Wulgurukaba and Bindal people on whose land Community Gro Inc. is located.

Community Gro Website - https://www.communitygro.org.au/