Associate Director, Business Enablement

Premier's Department; Sydney; On-site; AUD 154,000 - 178,000; Full time

Job summary

Premier's Department in Sydney seeks an Associate Director, Business Enablement to lead business improvement and digital transformation across Investment NSW. You will shape how a high-profile government organisation operates, guiding cross-branch collaboration and delivering practical solutions to improve systems, processes, reporting and service delivery.

Working with senior leaders, you will streamline operations, enhance data quality, improve customer experiences and advance automation and

Qualifications

• Extensive experience leading business improvement, digital enablement or transformation initiatives.
• Experience managing CRM platforms and enterprise systems with data quality focus.
• Proven ability to lead teams, influence stakeholders and deliver complex projects.

Responsibilities

• Lead the Business Enablement function and drive cross-branch collaboration.
• Shape operations by embedding innovative technology solutions.
• Advance automation and AI use across Investment NSW.

Skills

Business Improvement

Digital Transformation

Stakeholder Leadership

CRM Management

Enterprise Systems

Tools

CRM platforms

Digital workflows

Reporting solutions

Job description

• Lead business improvement and digital transformation across Investment NSW
• Bring your expertise in systems, service design and stakeholder leadership
• Ongoing, Clerk Grade 11/12 ($154,231 - $178,369) per annum) opportunity based in Martin Place, Sydney

Premier's Department

Associate Director, Business Enablement

You. At the centre of big ideas.

• Lead business improvement and digital transformation across Investment NSW
• Bring your expertise in systems, service design and stakeholder leadership
• Ongoing, Clerk Grade 11/12 ($154,231 - $178,369) per annum) opportunity based in Martin Place, Sydney

A rare opportunity to lead business transformation, emerging technology adoption and strategic improvement initiatives with broad organisational impact.

About the Role

You will join our Strategic Performance and Implementation team within Investment NSW. The team sits at the centre of key business improvement, digital enablement and transformation initiatives that support the delivery of Investment NSW's priorities.

As the Associate Director, Business Enablement this is a unique opportunity to shape how a high-profile government organisation operates. You will lead the Business Enablement function, drive cross-branch collaboration, and deliver practical solutions that improve systems, processes, reporting and service delivery across the organisation.

Working closely with senior leaders, you will identify opportunities to streamline operations, enhance data quality, improve customer experiences and embed innovative technology solutions. You will also play a key role in advancing the safe and effective use of automation and artificial intelligence across Investment NSW.

To learn more about the role please review the Role Description .

We're Looking For

• Business Improvement & Transformation: Extensive experience leading business improvement, digital enablement or transformation initiatives and translating business needs into practical, sustainable solutions
• Systems & Technology Leadership: Experience managing CRM platforms, digital workflows, reporting solutions or comparable enterprise systems, with a strong focus on adoption, data quality and continuous improvement
• Stakeholder Engagement & Delivery: Demonstrated success leading teams, influencing stakeholders and delivering complex projects while balancing competing priorities and organisational objectives

We value diverse experiences. Even if you're not sure you meet all requirements, we encourage you to apply.

Why Join Us?

• Flexible Working: Broad range of flexible working arrangements
• Career Development: Ongoing learning through expert-led sessions, online training, and professional development opportunities
• Work-Life Balance: Flex time accrual for extra hours worked (for non-executive roles) based on a 35-hour standard week
• Wellbeing Support: Access to employee assistance program, fitness passport program, and wellbeing initiatives
• Inclusive Culture: Staff-led networks including Aboriginal Staff Advisory Committee, Diversity & Inclusion Network, and Young Professionals Network

Closing date: Sunday, 25 October 2026 (11:59 PM)

Salary: Clerk Grade 11/12. Package includes base salary ($154,231 - $178,369) plus superannuation (12%) and leave loading

Hiring Manager: Ali Asghar Shah, Director, Strategic Performance and Implementation via ••••@investment.nsw.gov.au

About the Premier's Department

Connecting to Deliver from the heart of government

The Premier's Department leads the state's 430,000 public servants, driving collaboration and the delivery of whole-of-government priorities. Learn more about the department and a career at Premier's Department .

Our Commitment

We welcome and encourage applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander people, the LGBTQIA+ community, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans and other diverse communities.

The Premier's Department acknowledges the Traditional Custodians of the lands where we work and live. We pay respect to Ancestors and Elders past and present. We recognise and learn from the strengths of First Nations peoples of New South Wales and their continuing connection to, and unique cultural and spiritual relationship with, Country.

Reasonable Adjustments

The selection process will include assessment techniques to determine your suitability. You can request reasonable adjustments at any stage by indicating in pre-screening questions, contacting the Talent Team at ••••@premiersdepartment.nsw.gov.au, or reaching out to the hiring manager.

Talent Pool

A talent pool may be created from this recruitment process. If eligible, you can be contacted for ongoing and temporary opportunities in the same role or grade that become available over an 18-month period.