Project Officer (Data Readiness)

NSW Department of Customer Service; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Hybrid working

Employer's superannuation

Job summary

NSW Department of Customer Service is seeking a Project Officer - Data Readiness in Parramatta to lead licensing data preparation for migration to Licence NSW. You will analyse legacy data, map to the new model, and drive cleansing and validation to ensure a successful go-live.

The role sits in NSW Fair Trading and supports a complex government platform transition. The position is temporary full time, Hybrid work is available, and the salary is $116,981–$129,492 plus superannuation.

Qualifications

• Experience analysing, profiling or mapping data between systems, ideally as part of a system migration or replacement.
• Methodical approach to solving problems, reconciling data and finding root causes.
• Project coordination skills including planning, tracking progress and managing risks.
• Clear written and verbal communication, including explaining data matters to non-technical stakeholders.
• Experience in testing or user acceptance testing, including writing test cases and managing defects.
• Understanding how data quality affects customers and frontline staff and commitment to getting it right.

Responsibilities

• Analyse data in the legacy licensing system to understand structure, quality and meaning.
• Map source data to the new platform’s data model and confirm transformation rules.
• Profile data quality, identify gaps, duplicates and inconsistencies and recommend cleansing.
• Plan, prioritise and track data cleansing activities and support team members.
• Support trial and final data migrations, reconciling record counts and key values.
• Test migrated data to confirm it is complete and accurate and log defects.

Skills

Data analysis

Data migration

Data quality

Project coordination

Excel

Job description

NSW Department of Customer Service – North Parramatta NSW

Employment Type: Temporary full time, until 31 December 2027
Clerk Grade: 7/8
Location: Parramatta, with flexibility across NSW Fair Trading office locations. Hybrid working is available, subject to divisional and DCS flexible work policies.
Agency: NSW Fair Trading
Salary: $116,981 - $129,492 plus employer's contribution to superannuation

Help Us Move to Licence NSW at NSW Fair Trading

NSW Fair Trading is the consumer protection regulator in NSW. We ensure a fair and safe marketplace for goods, services and homes in NSW. We are moving our licensing schemes from a legacy system to a new digital licensing platform, and we are looking for an analytical, detail-focused Project Officer - Data Readiness to make sure our critical licensing data is ready for the move.

This is a hands-on opportunity to take licensing data from analysis and mapping, through cleansing and migration, to confirming it has arrived complete and accurate. Your work will decide whether licence holders, and the staff who serve them, can rely on the new platform from the day it launches.

About the Role

As a Project Officer - Data Readiness, you will sit on the business team working with technical specialists, subject matter experts and our technology delivery partner to ensure our licensing data is ready for migration, and confirm that it has been moved across successfully.

• Analyse data in the legacy licensing system to understand its structure, quality and business meaning.


• Map source data to the new platform's data model, and work with the technology delivery partner to confirm transformation rules.


• Profile data quality, identify gaps, duplicates and inconsistencies, and recommend how they should be cleansed.


• Plan, prioritise and track data cleansing activities, and guide and support team members who carry out cleansing work.


• Support trial and final data migrations, including reconciling record counts and key values between systems.


• Test and validate migrated data to confirm it is complete and accurate, and log, triage and follow up defects.


• Test that platform functions, such as new applications, renewals, and amendments to existing licences work correctly using the migrated records.


• Support the go-live and post go-live activities and issues that may arise following a complex systems migration exercise.


• Maintain data readiness plans and risk and issue logs, and prepare status reports for project governance.


• Work with business stakeholders to resolve data questions, and explain the impact of data decisions in plain English.

About You

You are an analytical and methodical professional who is comfortable working deep in the detail of data while keeping the delivery timeline in view.

It is also important to note that this is a business-side role, and not a technical development role.

To be successful in this role, you will demonstrate:

• Experience analysing, profiling or mapping data between systems, ideally as part of a system migration or replacement.


• A methodical approach to solving problems, reconciling data and finding the root cause of issues.


• Project coordination skills, including planning work, tracking progress, managing risks and issues, and meeting deadlines.


• Clear written and verbal communication, including explaining technical data matters to non-technical stakeholders.


• Experience in testing or user acceptance testing, including writing test cases and managing defects.


• An understanding of how data quality affects customers and frontline staff, and a commitment to getting it right for them.


• The ability to guide and support the work of others, and a willingness to keep learning new tools and methods.


• Demonstrated experience in data analysis, data migration, data quality or a related role within a project environment.


• Experience with data mapping, reconciliation and validation.


• Advanced skills in Microsoft Excel or similar tools for analysing large datasets.


• Experience with licensing, regulatory or case management systems.


• Experience working in government or regulatory environments.

About the Team

NSW Fair Trading is transitioning to Licence NSW, a whole-of-government digital licensing platform that will make it easier for people and businesses to apply for, renew and manage licences in NSW.

This team is embedded within NSW Fair Trading and works closely with Digital NSW to support the transition. The team plays a key role in ensuring the new system supports customer-centred services, improves operational efficiency, strengthens compliance outcomes and delivers meaningful service uplift.

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Closing Date: Sunday 8th November 2026 (11:59pm)

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact ************@customerservice.nsw.gov.au.