Project Manager

NSW Department of Customer Service; Sydney; Hybrid; AUD 121,000 - 148,000; Full time

Benefits offered by this job

Hybrid work model

Flexible leave options

Fitness Passport / wellbeing perks

Job summary

NSW Department of Customer Service is seeking an experienced Project Manager for a 6-month temporary assignment with a hybrid work model (2 days in office per week). The role is based at McKell, Parramatta, or other SNSW offices and supports a range of digital and service improvements for NSW residents.

You will lead project delivery from concept to implementation, manage budgets and risks, and collaborate with stakeholders to achieve customer-focused outcomes while mentoring teammates and

Qualifications

• Strong project management experience delivering complex, transformational or digital projects.
• Solid knowledge of project management methodologies, incl. Agile.
• Proven ability to engage stakeholders and communicate effectively.
• Customer-focused approach with a mindset for continuous improvement.

Responsibilities

• Lead projects through full lifecycle from concept to implementation.
• Develop project plans, artefacts, reporting and governance.
• Manage budgets, risks, issues, dependencies and resources.
• Foster stakeholder relationships and communicate with all levels.
• Mentor others and identify opportunities for process improvement.

Skills

Project management

Agile methodologies

Stakeholder engagement

Communication

Continuous improvement

Job description

• Temporary Full-Time opportunity up to June 2027
• A talent pool may be created for future temporary and ongoing opportunities
• Location: McKell, Parramatta or any approved SNSW office
• Hybrid working - 2 days per week required in office

Partnerships, Projects and Insights (PPI) is a diverse and growing team delivering projects and initiatives that improve outcomes for people across NSW.

We are looking for an experienced Project Manager to join the team for a 6-month temporary opportunity.

This recruitment process will also be used to create a talent pool for future temporary and ongoing Project Manager opportunities that may become available.

About the team

Partnerships, Projects and Insights brings together talented project professionals, business analysts and partnership specialists to deliver initiatives that improve the experience of people and businesses across NSW.

• Digital Identity and Verifiable Credentials
• Service NSW digital products and services
• Grants and rebates for communities
• Digitisation of licences
• Customer support and government programs

About the role

As a Project Manager, you will lead the planning and delivery of complex projects from initial concept through to implementation. You'll work collaboratively with stakeholders, subject matter experts and multidisciplinary teams to deliver customer-focused outcomes.

You will:

• Lead projects through the full project lifecycle, ensuring delivery within agreed scope, timeframes and budget.
• Develop key project plans, artefacts, reporting and governance requirements.
• Manage project budgets, risks, issues, dependencies and resources.
• Build strong relationships and communicate effectively with stakeholders at all levels.
• Identify opportunities for continuous improvement while supporting and mentoring others within the team.

About you

You're an experienced Project Manager who enjoys bringing people together to turn complex ideas into successful outcomes.

You will bring:

• Strong project management experience delivering complex, transformational or digital projects.
• Sound knowledge of contemporary project management methodologies, including experience working in agile environments.
• Strong stakeholder engagement, communication, facilitation and problem-solving skills.
• A customer-focused approach and commitment to delivering meaningful outcomes.
• A continuous improvement mindset with the ability to adapt, learn and improve the way projects are delivered.

Why work for us?

• The opportunity to do meaningful work that makes a difference to people and communities across NSW.
• A flexible hybrid working model, supporting both connection and flexibility.
• Flexible leave options to help you make time for what matters.
• Opportunities to learn, develop and build your career within the NSW Government.
• Access to health and wellbeing initiatives, including Fitness Passport.

Salary Grade 9/10, with the base salary for this role starting at $134,626 base plus superannuation

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Friday 20 November 2026 at 11.59pm

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process