Project Management Office Manager

Care Connect - Community Care Provider; Melbourne; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Hybrid working

EAP

Salary packaging up to $18,500

Discounted health insurance

Professional development

Job summary

Care Connect is seeking an experienced PMO Manager to lead our Project Management Office and support strategic initiatives, technology improvements, and business transformation projects across the organisation. This hybrid role is national in scope with a base Abbotsford location, shaping governance and delivery to drive better outcomes for clients and communities.

You will lead a team of PMs and BAs, collaborate with executives, manage priorities and funding, and prepare business cases.

Qualifications

• Proven experience leading or establishing a PMO.
• Extensive program and project delivery across multi-stakeholder environments.
• Experience leading project managers, business analysts and delivery teams.
• Strong project governance, reporting and portfolio management capability.
• Experience delivering business transformation, operational change and technology initiatives.
• Excellent communication, presentation and influencing skills.
• Experience engaging and reporting to senior executives, leadership teams and Boards.
• Strong financial, risk and resource management experience.

Responsibilities

• Lead strategic organisational and transformation projects from initiation to completion.
• Lead a high-performing national PMO team.
• Provide oversight of project portfolios, ensuring alignment with strategic priorities.
• Facilitate project prioritisation, resource planning and portfolio reporting.
• Monitor project performance, risks, budgets, benefits and delivery outcomes.
• Develop executive reporting, dashboards and portfolio insights.
• Build strong relationships with executive leaders and key stakeholders.
• Support enterprise-wide change initiatives and organisational transformation.
• Drive continuous improvement across project delivery practices, tools and governance.

Skills

Strategic leadership

Stakeholder management

Portfolio management

Governance frameworks

Change management

Executive communication

Tools

Microsoft Project

JIRA

Asana

Job description

Description:

Full-Time | Maximum-Term Contract to 30 November 2027 (Extended Leave Cover)

Abbotsford, VIC | National Role | Hybrid Working

Are you an experienced PMO leader who thrives on bringing structure, governance and strategic delivery together? Do you enjoy leading teams, influencing senior stakeholders and driving meaningful organisational change?

Care Connect is seeking an experienced PMO Manager to lead our Project Management Office and support the successful delivery of strategic initiatives, technology improvements and business transformation projects across the organisation.

This is an exciting opportunity to join a purpose-driven organisation during a period of ongoing growth and transformation while leading a national portfolio of projects that directly support better outcomes for our clients, employees and communities.

About Us

Care Connect is one of Australia's leading not-for-profit home care specialists, proudly supporting people across Victoria, New South Wales and Queensland.

Since 1994, we've empowered tens of thousands of Australians to live independently, confidently and happily at home through personalised care and trusted partnerships.

Guided by our CARE values of Collaboration & Courage, Authenticity, Respect and Excellence, we're committed to helping people live life with confidence, connection and purpose.

About The Role

Reporting to the General Manager Strategy, Technology & Delivery, the PMO Manager leads Care Connect’s Project Management Office and oversees delivery of the Transformation Program, ensuring strategic initiatives achieve their intended outcomes and benefits.

Combining people leadership, portfolio management and hands‑on delivery, you’ll lead a team of Project Managers and Business Analysts, strengthen delivery frameworks and governance, and work closely with senior stakeholders to manage priorities, resources, risks and dependencies.

You’ll prepare business cases that clearly articulate the rationale, costs, benefits and delivery approach for proposed initiatives. You’ll also lead quarterly portfolio review cycles to assess progress, review benefits and capacity, and recommend changes to priorities, sequencing and funding.

Alongside your oversight of transformation delivery, you may personally lead high‑profile strategic projects across the business.

Key Responsibilities

• Lead strategic organisational and transformation projects from initiation to completion
• Lead a high-performing national PMO team.
• Provide oversight of project portfolios, ensuring alignment with strategic priorities.
• Facilitate project prioritisation, resource planning and portfolio reporting.
• Monitor project performance, risks, budgets, benefits and delivery outcomes.
• Develop executive reporting, dashboards and portfolio insights.
• Build strong relationships with executive leaders and key stakeholders.
• Support enterprise-wide change initiatives and organisational transformation.
• Drive continuous improvement across project delivery practices, tools and governance.

About You

You'll be a strategic and collaborative leader who combines strong project delivery expertise with excellent stakeholder management skills.

You're comfortable operating at both strategic and operational levels and have experience building project capability, leading teams and delivering complex change in dynamic environments.

To be successful, you will have:

• Proven experience leading or establishing a Project Management Office (PMO).
• Extensive program and project delivery experience across complex, multi-stakeholder environments.
• Experience leading project managers, business analysts and delivery teams.
• Strong project governance, reporting and portfolio management capability.
• Experience delivering business transformation, operational change and technology initiatives.
• Excellent communication, presentation and influencing skills.
• Experience engaging and reporting to senior executives, leadership teams and Boards.
• Strong financial, risk and resource management experience.
• Advanced knowledge of project management methodologies and frameworks.
• Experience working with project management tools such as Microsoft Project, JIRA, Asana or similar platforms.

Highly Regarded

• Project Management Professional (PMP), PRINCE2, Agile or equivalent certification.
• Experience in aged care, health, community services or other highly regulated industries.
• Experience leading organisational change initiatives.
• Strategic planning and business transformation experience.

What's in it for You?

• Lead a national PMO function and strategic project portfolio.
• Play a key role in Care Connect's transformation journey.
• Hybrid working arrangements based from our Abbotsford office.
• Competitive salary package.
• NFP salary packaging benefits up to $18,500 per year.
• Employee Assistance Program (EAP).
• Discounted health insurance and wellbeing benefits including Fitness Passport.
• Ongoing professional development opportunities.
• A collaborative, values-driven and purpose-led culture.
• Meaningful work that helps older Australians live happily at home for life.

Employment Requirements

• Current Police Check
• Working with Children Check
• Evidence of the right to work in Australia

As part of our recruitment process, candidates will be required to complete psychometric assessments.

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive Equal Opportunity employer. We encourage applications from all members of the community, including First Nations peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ people, mature-aged workers and people living with disability.

We will not consider unsolicited resumes from recruitment agencies - thank you.