Project & Change Manager — Digital Transformation

Tasmanian Independent Retailers; Turners Marsh; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working environment

Company laptop

Employee Assistance Program (EAP)

Discount/benefits access

Job summary

Tasmanian Independent Retailers (TIR) is undertaking a whole-of-business digital transformation, and we're looking for an experienced Project & Change Manager to lead it.

Reporting directly to the CEO, you'll take our organisation from current-state systems through to a modern ERP platform — including digital commerce, customer self-service and warehouse mobility solutions — combining the discipline of project delivery with the people-side of genuine change adoption.

Qualifications

• Proven experience leading ERP or major business system implementations end-to-end.
• Strong project management skills: scope, schedule, budget, risk and vendor management.
• Strong change management skills: stakeholder engagement, communications planning and training design and delivery.
• Formal certification and/or equivalent experience in project management and/or change management.
• Experience running vendor/system evaluation processes (RFPs or similar) and negotiating with implementation partners.
• Experience implementing digital commerce, customer self-service, warehouse management or supply chain technology solutions highly regarded.
• Excellent stakeholder and executive communication skills, including the ability to brief the CEO and Board.
• Ability to translate cross-functional business requirements into a coherent system and project plan.

Responsibilities

• Lead a structured, well-documented evaluation and selection process for a new ERP platform, including digital commerce and warehouse technology components
• Develop the business case, cost-benefit analysis and risk profile to support the system investment decision
• Establish project governance, budget, timeline and risk management frameworks for the full two-year term
• Oversee solution design, configuration, testing, data migration and cutover in partnership with the vendor/implementation partner
• Lead implementation of customer-facing digital platforms, including B2B ordering and digital returns solutions
• Lead implementation of warehouse mobility solutions, including tablet-based picking and digital task management
• Build and execute a change management plan that drives genuine user and customer adoption — stakeholder engagement, communications, training and measured success
• Plan and lead a post-go-live stabilisation period to resolve issues quickly after implementation
• Report regularly to the CEO, Board and project steering group on progress, budget, risk and decisions required

Job description

Location: TIR includes multiple sites in TAS - Head Office (Launceston), IFP & Brighton

Applications close: 30 August 2026

2-year fixed-term, full-time

Tasmanian Independent Retailers (TIR) is the retailer-owned co-operative behind IGA Tasmania and Island Fresh Produce (IFP) — supporting our members with everything from supplier trading and advertising to pricing, promotions and business growth. We're proudly Tasmanian, proudly member-owned, and proudly recognised as a 2025 Employer of Choice.

Tasmanian Independent Retailers (TIR) is undertaking a whole-of-business digital transformation, and we're looking for an experienced Project & Change Manager to lead it. Reporting directly to the CEO, you'll take our organisation from current-state systems through to a modern ERP platform — including digital commerce, customer self-service and warehouse mobility solutions — combining the discipline of project delivery with the people-side of genuine change adoption.

Key Responsibilities:

Lead a structured, well-documented evaluation and selection process for a new ERP platform, including digital commerce and warehouse technology components

Develop the business case, cost-benefit analysis and risk profile to support the system investment decision

Establish project governance, budget, timeline and risk management frameworks for the full two-year term

Oversee solution design, configuration, testing, data migration and cutover in partnership with the vendor/implementation partner

Lead implementation of customer-facing digital platforms, including B2B ordering and digital returns solutions

Lead implementation of warehouse mobility solutions, including tablet-based picking and digital task management

Build and execute a change management plan that drives genuine user and customer adoption — stakeholder engagement, communications, training and measured success

Plan and lead a post-go-live stabilisation period to resolve issues quickly after implementation

Report regularly to the CEO, Board and project steering group on progress, budget, risk and decisions required

About You:

Proven experience leading ERP or major business system implementations, ideally end-to-end from selection through to go-live and stabilisation

Strong project management skills: scope, schedule, budget, risk and vendor management

Strong change management skills: stakeholder engagement, communications planning and training design and delivery

Formal certification and/or equivalent experience in project management and/or change management

Experience running vendor/system evaluation processes (RFPs or similar) and negotiating with implementation partners

Experience implementing digital commerce, customer self-service, warehouse management or supply chain technology solutions highly regarded

Excellent stakeholder and executive communication skills, including the ability to brief the CEO and Board

Ability to translate cross-functional business requirements into a coherent system and project plan

Culture and Benefits:

Flexible working environment

Company laptop

Employee Assistance Program (EAP)

Access to St Lukes corporate discount cover

Proudly recognised as a 2025 Employer of Choice

If this role sounds like you then we want to hear from you!

How to apply:

Due to the high volume of applications received, only shortlisted candidates will be contacted.

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Which of the following statements best describes your right to work in Australia? What's your expected annual base salary? How many years' experience do you have as a Digital Transformation Manager? How much notice are you required to give your current employer?

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