Project Administrator

Homes Victoria; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Homes Victoria in Melbourne seeks a Senior Project Officer to lead the escalations team within the Residential Tenancy Act Compliance Program, providing leadership, operational oversight and strategic direction for high-risk cases. You will supervise staff, coordinate strategies to achieve compliance outcomes, support escalated access attempts, and participate in site visits or VCAT hearings as required.

The role ensures consistent application of statutory processes and departmental policies,

Qualifications

• Strong leadership, judgement and operational management skills.
• Ability to supervise and lead an escalations team.
• Experience coordinating strategies to achieve compliance outcomes.

Responsibilities

• Provide high-volume administrative and operational support to the Residential Tenancy Act Compliance Program.
• Manage ingoing and outgoing calls, emails, and text communications to facilitate access for safety checks.
• Review and process safety checks that have been difficult to access, ensuring accurate classification and allocation in accordance with established procedures.

Skills

Leadership

People management

Strategic direction

Risk management

Job description

The Senior Project Officer leads an escalations team within the Residential Tenancy Act Compliance Program, providing leadership, operational oversight, and strategic direction for escalated and high-risk cases. The role is responsible for supervising their team, coordinating strategies to achieve compliance outcomes, supporting escalated access attempts, attending site visits or VCAT hearings where required, and ensuring consistent application of statutory processes and departmental policies. The role requires strong leadership, judgement, and operational management skills to drive performance and risk mitigation across the division.

ACCOUNTABILITIES INCLUDE

• Provide high-volume administrative and operational support to the Residential Tenancy Act Compliance Program.
• Manage ingoing and outgoing calls, emails, and text communications to facilitate access for the attendance of safety checks.
• Review and process safety checks that have been difficult to access, ensuring accurate classification and allocation in accordance with established procedures.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.