Project Administrator

State of Victoria; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

The State of Victoria seeks a Senior Project Officer to lead an escalations team within the Residential Tenancy Act Compliance Program. The role provides leadership, operational oversight and strategic direction for escalated and high-risk cases, supervising staff and coordinating strategies to achieve compliance outcomes while applying statutory processes and departmental policies.

The position involves supporting escalated access attempts, attending site visits or VCAT hearings as needed, and

Qualifications

• Strong leadership, judgement and operational management skills to drive performance and risk mitigation across the division.
• Experience supervising a team and coordinating escalation strategies to achieve compliance outcomes.

Responsibilities

• Provide high-volume administrative and operational support to the Residential Tenancy Act Compliance Program.
• Manage ingoing and outgoing calls, emails, and text communications to facilitate access for the attendance of safety checks.
• Review and process safety checks that have been difficult to access, ensuring accurate classification and allocation in accordance with established procedures.
• Attend site visits or VCAT hearings where required and ensure consistent application of statutory processes and departmental policies.

Skills

Leadership

Judgement

Operational management

Job description

THE ROLEThe Senior Project Officer leads an escalations team within the Residential Tenancy Act Compliance Program, providing leadership, operational oversight, and strategic direction for escalated and high-risk cases. The role is responsible for supervising their team, coordinating strategies to achieve compliance outcomes, supporting escalated access attempts, attending site visits or VCAT hearings where required, and ensuring consistent application of statutory processes and departmental policies. The role requires strong leadership, judgement, and operational management skills to drive performance and risk mitigation across the division.ACCOUNTABILITIES INCLUDEProvide high-volume administrative and operational support to the Residential Tenancy Act Compliance Program.Manage ingoing and outgoing calls, emails, and text communications to facilitate access for the attendance of safety checks.Review and process safety checks that have been difficult to access, ensuring accurate classification and allocation in accordance with established procedures.Please open the position description to read more.HOW TO APPLYApplicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)Please apply to submit your interest in this position.