Project Administrator

State Government of Victoria, Australia; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

State Government of Victoria’s Department of Families, Fairness and Housing Victoria is seeking a Senior Project Officer in Melbourne. You will lead an escalations team within the Residential Tenancy Act Compliance Program, directing strategy, performance, and risk mitigation.

The role requires strong leadership, judgement, and operational management skills to drive compliance outcomes across metropolitan regions.

Qualifications

• Australian citizenship or permanent residency or valid work visa

Responsibilities

• Provide high-volume administrative and operational support to the Residential Tenancy Act Compliance Program.
• Manage ingoing and outgoing calls, emails, and text communications to facilitate access for the attendance of safety checks.
• Review and process safety checks that have been difficult to access, ensuring accurate classification and allocation in accordance with established procedures.

Skills

Leadership

Team supervision

Stakeholder management

Policy compliance

Job description

Occupation: Land, asset, resources and facilities management

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/778819

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

THE ROLE

The Senior Project Officer leads an escalations team within the Residential Tenancy Act Compliance Program, providing leadership, operational oversight, and strategic direction for escalated and high-risk cases. The role is responsible for supervising their team, coordinating strategies to achieve compliance outcomes, supporting escalated access attempts, attending site visits or VCAT hearings where required, and ensuring consistent application of statutory processes and departmental policies. The role requires strong leadership, judgement, and operational management skills to drive performance and risk mitigation across the division.

ACCOUNTABILITIES INCLUDE

• Provide high-volume administrative and operational support to the Residential Tenancy Act Compliance Program.
• Manage ingoing and outgoing calls, emails, and text communications to facilitate access for the attendance of safety checks.
• Review and process safety checks that have been difficult to access, ensuring accurate classification and allocation in accordance with established procedures.

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Applications close Wednesday 7 October 2026 at 11.59pm