Program Support Worker

JobAdder Operations Pty; Penrith City Council; On-site; AUD 69,000 - 77,000; Part time

Job summary

Relationships Australia NSW is seeking a Program Support Worker to supervise 2-hour visits between a parent and child, with weekly or fortnightly sessions. Join a team addressing complex needs including DFV, mental health, and substance use, while maintaining neutrality and professional conduct.

The role offers a 12-month max-term contract, part-time hours over four days (including every second Saturday) at the Penrith Office, with competitive hourly pay and superannuation benefits.

Qualifications

• Tertiary qualifications in a relevant discipline are required.
• Experience supervising high-risk family interactions, especially DFV, mental health, or substance use.
• Awareness of the impacts of separation and domestic violence on children and families.
• Strong administrative skills and high-level case note writing, preferably trauma-informed.

Responsibilities

• Provide a warm and professional intake experience for new families.
• Elicit, model and foster appropriate parenting behaviours between children and carers.
• Deliver parenting and child development education in a strengths-based, culturally sensitive way.
• Support the casual pool on Saturdays and build leadership skills toward a senior role.

Skills

Trauma-informed

Case notes

Administrative skills

DFV awareness

Education

Tertiary qualifications in relevant discipline

Job description

Great opportunity for an experienced child support worker to build your leadership skills within our Children's Contact Centre

07th October, 2026

About Relationships Australia Relationships Australia NSW (RANSW) supports people through all forms of relationship distress, delivering timely, compassionate and expert care that strengthens wellbeing and connection across NSW.

For more information about us, read our 2024-2025 Impact Report, https://www.relationshipsnsw.org.au/about-us/annual-reports/

About the role As Program Support Worker you'll supervise and manage 2-hour contact visits between a parent and child referred by the Family Court, occurring weekly or fortnightly. These visits often involve families with complex needs and high-risk backgrounds, including domestic and family violence (DFV), mental health challenges, and drug & alcohol issues. You'll observe, assess, and intervene when necessary to ensure the safety and wellbeing of the child, while maintaining a neutral and professional stance.

What you'll do

• Provide a warm and professional intake experience for new families, including child orientation
• Elicit, model and foster appropriate parenting behaviours and interactions between children (and young people) and their parents/carers
• Deliver parenting and child development education and support in a way that is strengths-based, culturally sensitive and tailored to the individual needs of the families we support
• Support the wider casual pool on Saturdays and build your leadership skills, with opportunities to grow into a senior role over time

Details

• 12-month maximum-term contract to provide parental leave cover
• Part-Time role working 4 days a week (including every second Saturday)
• Based at Penrith Office
• Approx $50.87 to $56.54 per hour (depending on skills and experience) + 12% super, 17.5% leave loading and tax-free salary packaging up to $15,900. (Increase your take home pay! Calculate Your Savings at https://www.salary.com.au/calculate-your-savings)

What you'll bring

• Tertiary qualifications in relevant discipline
• Demonstrated experience supervising high-risk family interactions, particularly in the context of DFV, mental health, and substance use
• Awareness of the impacts of separation, conflict, and domestic violence on children and families
• Strong administrative skills and high-level case note writing, ideally with trauma-informed practice

Why work with us?

• Make a genuine difference to the lives of individuals, couples and families
• Be part of a supportive and dynamic team, work with people who truly care about what you achieve together
• Access a range of staff benefits, including flexible working options, additional leave days, the Employee Referral Reward program, and a Fitness Passport
• Increase your take-home pay through generous salary packaging options, including up to $15,900 per year for everyday expenses and $2,650 for entertainment
• Work in an organisation committed to deepening our relationships with Aboriginal and Torres Strait Islander people. We have a stretch Reconciliation Action Plan to guide our efforts to build strong relationships, increased employment, and enhanced respect between Aboriginal and Torres Strait Islander peoples and other communities
• We value inclusion and belonging. Our SWEET team (Staff Wellbeing, Engagement and Empowerment Team) brings together staff from across RANSW to champion diversity, wellbeing and workplace connection

RANSW requires the preferred applicant to undertake a National Criminal History Record Check and a Working with Children Check before employment.