Program Support Officer

Ngala; Shire Of Carnarvon; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Discounted Private Healthcare

Access to Employee Assistance Program

Refer a Friend Program

Job summary

Ngala in Carnarvon is seeking a Program Support Officer to provide reception and administrative support to Gascoyne programs, ensuring a friendly and professional first point of contact for families. Based in the Carnarvon office, you will coordinate appointments, support meetings and events, and collaborate with local teams to meet Ngala's program requirements.

The role requires good organisation, IT skills, and strong communication, with a 0.8–1 FTE term until 30 June 2027; applications close

Qualifications

• Experience in reception/administration environments.
• Strong verbal and written communication skills.
• Ability to build relationships with diverse clients.
• Proven IT and administrative competency.

Responsibilities

• Provide reception and administrative support to Gascoyne programs.
• Answer phone calls promptly and route to appropriate program.
• Book and confirm appointments for parenting consults, workshops or meetings.
• Assist internal and external stakeholders as first point of contact.

Skills

Reception

Administration

Communication

Interpersonal skills

Teamwork

IT literacy

Job description

Program Support Officer

• Maximum Term until 30 June 2027
• 0.8 – 1 FTE – Full-time or part-time
• Based in Carnarvon

ABOUT THE ROLE

Based in the Carnarvon office, the Program Support Officer will provide reception and administrative support to programs and services delivered in the Gascoyne region to facilitate an efficient and effective level of support for families.

The reception is the first point of contact for the public. As such, it is essential this role provide a pleasant, courteous and professional presence to welcome and interact with a diverse range of clients.

DUTIES

Responsibilities include but are not limited to:

• Provide reception and administrative support to Gascoyne programs.
• Ensure all incoming phone calls are attended to promptly and transferred to the appropriate program.
• Book and confirm appointments for parenting consults, workshops or general meetings
• Provide professional and courteous assistance to internal and external stakeholders as first point of contact.
• Prepare and perform administrative functions for meetings and events
• Work alongside the Carnarvon teams to ensure all processes and requirements of Ngala are met.

ABOUT YOU

The successful candidate will be highly organised and have strong communication skills together with the following:

• Previous relevant experience to undertake the range of activities required.
• Intermediate level IT and Administration competency.
• Ability to work both independently and in a team environment using initiative, innovation, creativity and flexibility.
• Effective communication, interpersonal and relationship building skills.

Role requirements

• Possession of a current National Police Certificate (obtained within the last 6 months).
• Possession of current WA driver’s licence.
• Possession of a Working with Children Check Clearance.

WHY JOIN US

• Salary packaging
• Discounted Private Healthcare
• Access to Employee Assistance Program (EAP)
• Refer a Friend Program ($500 for the referrer and $500 for the friend)

Applications are due by 5pm, Tuesday 6 October 2026.

If you have any queries, please contactKylie Coniglio, Senior Coordinator, Carnarvon – [e-mail].

ABOUT US

At Ngala, we believe every child deserves the opportunity to be their best, and that raising children should be a joyful and rewarding experience.

After over 130 years of working with families across Western Australia, Ngala continues to use the latest research and training, alongside community stories and experiences to develop and deliver services that meet the needs of today’s parents and children.

CULTURE

Our core values at Ngala are Human Connection, Integrity, Fairness and Creativity.

Ngala is an equal opportunity employer and promotes a workplace that actively seeks to include, welcome and value the unique contribution of all people.We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse background, people who identify as LGBTIQA+ and people with a disability.

We acknowledge the Traditional Owners of the land where our programs and services operate and pay our respects to Elders past and present in the spirit of reconciliation. We acknowledge the importance of children being raised with connection to culture, community and family.

To find out more about Ngala, visitwww.ngala.com.au.