Outcomes And Impact Lead

Ngala; Western Australia; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Salary Packaging

Discounted Private Healthcare

Employee Assistance Program (EAP)

Additional annual leave up to 2 weeks

Refer a Friend program

Free on-site parking

Job summary

Ngala is seeking an experienced Outcomes & Impact Lead to shape how we measure and understand the impact of our services for children, young people and families in Western Australia. This role combines strategic influence with hands-on evaluation work, aimed at strengthening learning and improving funding outcomes.

You will embed the organisation’s measurement framework, collaborate with program teams and partners, and drive data-informed decisions across services.

Qualifications

• Formal qualifications (minimum 3 years full-time study) in health, early childhood, social sciences, evaluation, or related fields.
• Experience designing, implementing, or embedding outcomes measurement or evaluation systems.

Responsibilities

• Drive organisation wide rollout and continuous improvement of Ngala’s Outcomes Measurement Framework.
• Co-design indicators and processes with program teams and support implementation.
• Collect high-quality outcomes data reflecting client experience and service impact.
• Contribute evidence to tenders, grants, and partnerships.
• Build relationships to influence adoption and drive change.
• Collaborate with universities, research institutions, and evaluation consultants.
• Support data initiatives including dashboards and data warehouse development.

Skills

Outcomes measurement

Data analysis

Stakeholder engagement

Change management

Communication

Education

Degree in health/early childhood/social sciences/evaluation

Tools

MS Office

SharePoint

Job description

Description

OUTCOMES AND IMPACT LEAD

• Permanent full-time – 38/hours per week
• Based in Kensington with free onsite parking

ABOUT THE ROLE

Help shape the future of outcomes and impact at Ngala.

We’re looking for an exceptional Outcomes & Impact Lead to drive how we measure, understand and improve the difference we make for children, young people and families. This newly created role offers the rare opportunity to build capability, influence organisational strategy, lead innovative evaluation and research initiatives, and help tell the story of Ngala’s impact. Join a passionate, collaborative and purpose-driven team committed to improving lives across Western Australia.

Operating as a strategic influencer and hands‑on practitioner, the role builds staff capability, strengthens organisational learning, and enhances Ngala’s competitiveness for grants, tenders, and partnerships. It manages research collaborations, supports ethical evaluation activity, and ensures Ngala’s services are informed by contemporary evidence and clear, measurable outcomes.

This role is a key driver of organisational change, supporting Ngala to meet Strategic Plan commitments, reduce frontline burden, and demonstrate impact to funders, partners, and communities.

KEY RESPONSIBILITIES

• Drive organisational alignment with Ngala’s purpose and strategic priorities.
• Lead the organisation wide rollout, embedding, and continuous improvement of Ngala’s Outcomes Measurement Framework.
• Co‑design meaningful indicators, tools, and measurement processes with program teams, and provide hands‑on support to implement these in daily practice, ensuring data is relevant, practical, and insightful
• Support programs to collect high‑quality, reliable outcomes data that reflects client experience and service impact.
• Contribute outcomes evidence to tenders, grants, philanthropic proposals, and partnership development.
• Build strong, trusting relationships across the organisation to influence adoption and drive change.
• Manage collaborative relationships with universities, research institutions, and evaluation consultants.
• Support the selection, setup, and refinement of outcomes and evaluation systems, working collaboratively with data and IT teams.
• Contribute subject matter expertise to organisational data initiatives, including dashboards, data warehouse development, and cross program indicator alignment.

ABOUT YOU

As the successful candidate, you will have:

• Formal qualifications (minimum 3 years full-time study) in health, early childhood, social sciences, evaluation, or related fields.
• Demonstrated experience designing, implementing, or embedding outcomes measurement or evaluation systems at program or organisational level.
• Strong capability in data interpretation, analysis, and impact reporting, with the ability to translate complex information into clear, compelling insights.
• Proven ability to influence, coach, and lead change across multidisciplinary teams.
• Experience working with research partners, universities, or evaluation consultants.
• Exceptional communication and relationship building skills, with the ability to engage confidently with staff, leaders, and external stakeholders.
• High-level competency in MS Office and familiarity with SharePoint or similar document management systems.
• Ability to work independently, manage competing priorities, and thrive in a fast paced, change oriented environment.

Role requirements

• Able to work across other Ngala sites as required.
• Possession of a current National Police Clearance.
• Possession of a Working with Children Clearance.
• Possession of a current WA driver’s licence

As part of our commitment to being a Child Safe organisation, successful candidates are required to provide their Immunisation History Statement. While immunisations are highly encouraged, they are not mandatory. This information will help us assess and implement appropriate safety measures for everyone.

WHY JOIN US

We offer more than just a job, we offer a place where you can grow, lead, and contribute to real change.

• Salary Packaging benefits to increase take home pay
• Discounted Private Healthcare
• Access to Employee Assistance Program (EAP)
• Ability to purchase additional annual leave of up to 2 weeks
• Refer a Friend Program ($500 for the referrer and $500 for the friend)
• Kensington location with free onsite parking

If you are an experienced and talented professional looking to create and imprint your personal and professional mark with Ngala, we would love to hear from you!

ABOUT US

Ngala has been operating in Western Australia for over 130 years and today we deliver a range of services and programs that supports parents, families, and communities to enhance the wellbeing and development of children and young people. We believe when parents and families are confident and communities are strong, safe, and healthy, children and young people will achieve their full potential.

This is underpinned by our core values of Human Connection, Integrity, Fairness and Creativity.

CULTURE

Ngala is an equal opportunity employer. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse background, people who identify as LGBTIQA+ and people with a disability.

We acknowledge the Traditional Owners of the land where our programs and services operate and pay our respects to Elders past and present in the spirit of reconciliation. We acknowledge the importance of children being raised with connection to culture, community and family.

To find out more about Ngala, visit www.ngala.com.au