Program Support Officer

NSW State Emergency Service; Newcastle-Maitland; Hybrid; AUD 87,000 - 95,000; Full time

Benefits offered by this job

35-hour week

Hybrid work environment

12% superannuation

Parental leave

Sick leave

Recreation leave

Mental health programs

LinkedIn Learning

Immunisation program

Job summary

NSW State Emergency Service is seeking a dedicated Program Support Officer for the Northern Zone Operations team in Metford. This full-time role focuses on providing project and administrative support across diverse activities, including research, report preparation, and meetings.

You will join a volunteer-based agency dedicated to protecting NSW communities, with a flexible 35-hour work week and hybrid work arrangements.

Qualifications

• Experience providing administrative and project support to a team.
• Ability to work in a collaborative environment to achieve community-focused outcomes.
• High-quality writing, communication and administration skills.
• Strong technology skills.

Responsibilities

• Provide high-quality project and administrative support to the Northern Zone Operations team.
• Assist with research, report preparation and document drafting.
• Coordinate meetings and workshops; manage correspondence and team inboxes.
• Support delivery of projects/programs to facilitate objectives.

Skills

Administrative support

Project coordination

MS Office

Report writing

Communication

Tools

Microsoft Office

Job description

• Explore a rewarding opportunity as a Program Support Officer within the Northern Zone Operations team, providing high-quality project and administrative support across a range of activities.
• Support key functions including the Microsoft Office suite, report preparation, correspondence, team inbox management, meeting and workshop coordination, research, and document drafting.
• Work in a volunteer-based agency supporting communities across NSW.
• Full-time ongoing role.
• Location: Northern Zone – Metford.

About the opportunity

The NSW State Emergency Service (NSW SES) has an exciting opportunity for a program support professional looking to utilise and expand their skills and knowledge whilst working with a team of dedicated staff and volunteers.

You will utilise your skills to assist the Northern Zone Operations team in the delivery of a range of projects/programs and initiatives to facilitate the timely delivery of objectives.

Working within a team, you will undertake basic research and analysis in assigned areas. You will also contribute to the preparation of reports to inform decision making and contribute to policy/program/project development.

About the NSW SES

Our Mission: NSW SES saving lives and creating safer communities.
Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.

With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here.

About you

To be successful in this role you will:

• have experience in providing a broad range of administrative and project support services to a wider team;
• enjoy working within a collaborative team environment to achieve outcomes to support communities of NSW;
• demonstrate high quality writing, communication and administration skills;
• have strong technology skills.

What we can offer you

• You will enjoy a 35-hour work week, with the potential for flexible work arrangements.
• You can enjoy a hybrid work environment, time in the office and time working from home.
• Attractive salary range of $87,199 - $95,482 plus 12% superannuation and leave loading.
• Our work is meaningful and rewarding. The SES’s mission is saving lives and creating safer communities and you can be an important part of our work.
• We have attractive leave entitlements including parental, sick, flex and recreation leave.
• We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:
  • Fitness Passport
  • LinkedIn Learning
  • Member Assist Program for free confidential counselling support
  • Immunisation program.

Want to know more?

If you want to know more about this opportunity, please contact Andrew Cribb, Northern Zone Commander via email ************@ses.nsw.gov.au.

The role description is available here.

Talent Pool

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here.

Applications close: Sunday, 20 September 2026 at 11:55pm