Program Support Officer, Clerk Grade 3/4, Metford

NSW State Emergency Service; Newcastle-Maitland; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

35-hour work week

Hybrid work environment

12% superannuation

Job summary

The NSW State Emergency Service in Metford is seeking a Program Support Officer (Clerk Grade 3/4) to provide project and administrative support within the Northern Zone Operations team. You will assist with reports, correspondence, meeting coordination and research.

This full-time ongoing role offers a 35-hour week, hybrid work options, and salary between $87,199 and $95,482 plus 12% superannuation, with generous leave and wellbeing programs.

Qualifications

• Experience providing broad administrative and project support to a team.
• Strong writing and communication skills.
• Advanced technology skills with MS Office.

Responsibilities

• Assist Northern Zone Operations with project delivery.
• Undertake basic research and analysis.
• Contribute to preparation of reports to inform decisions.
• Draft policy, program and project documents.

Skills

Administrative support

Project coordination

Report writing

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

Program Support Officer, Clerk Grade 3/4, Metford

• Explore a rewarding opportunity as a Program Support Officer within the Northern Zone Operations team, providing high-quality project and administrative support across a range of activities.
• Support key functions including the Microsoft Office suite, report preparation, correspondence, team inbox management, meeting and workshop coordination, research, and document drafting.
• Work in a volunteer-based agency supporting communities across NSW.
• Full-time ongoing role.
• Location: Northern Zone - Metford.

About the opportunity

The NSW State Emergency Service (NSW SES) has an exciting opportunity for a program support professional looking to utilise and expand their skills and knowledge whilst working with a team of dedicated staff and volunteers.

You will utilise your skills to assist the Northern Zone Operations team in the delivery of a range of projects/programs and initiatives to facilitate the timely delivery of objectives.

Working within a team, you will undertake basic research and analysis in assigned areas. You will also contribute to the preparation of reports to inform decision making and contribute to policy/program/project development.

About the NSW SES

Our Mission: NSW SES saving lives and creating safer communities.

Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.

With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here.

About you

To be successful in this role you will:

• have experience in providing a broad range of administrative and project support services to a wider team;
• enjoy working within a collaborative team environment to achieve outcomes to support communities of NSW;
• demonstrate high quality writing, communication and administration skills;
• have strong technology skills.

What we can offer you

• You will enjoy a 35-hour work week, with the potential for flexible work arrangements.
• You can enjoy a hybrid work environment, time in the office and time working from home.
• Attractive salary range of $87,199 - $95,482 plus 12% superannuation and leave loading.
• Our work is meaningful and rewarding. The SES’s mission is saving lives and creating safer communities and you can be an important part of our work.
• We have attractive leave entitlements including parental, sick, flex and recreation leave.
• We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:
  • Fitness Passport
  • LinkedIn Learning
  • Member Assist Program for free confidential counselling support
  • Immunisation program.

Need help relocating?

Depending on where you relocate, you may be eligible to access The Welcome Experience, a NSW Government initiative. The Welcome Experience is a free NSW Government service designed to support workers and their families who are relocating to regional NSW for work. Support may include assistance with finding housing, access to health care schooling and childcare, helping partners connect with employment opportunities, and providing information about local communities and services.

To learn more about The Welcome Experience and check your eligibility, please visit The Welcome Experience | NSW Government.

Talent Pool

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here.

Applications close: Sunday, 20 September 2026 at 11:55pm