Program Support Officer

Queensland Rural and Industry Development Authority; City of Brisbane; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

Flexible working arrangements

Learning & Development

Employee assistance programs

Rewards Gateway access

Diversity & inclusivity

Job summary

Queensland Rural and Industry Development Authority (QRIDA) is seeking a Program Support Officer in Brisbane to help streamline the application process for government funding programs. You will verify documentation, perform eligibility checks and deliver excellent client support in a fast-paced environment.

Join a proactive team with opportunities to gain accounting, bookkeeping or banking experience and contribute to meaningful outcomes for rural Queensland communities while adhering to safety

Qualifications

• Strong administrative skills and attention to detail.
• Ability to interpret financial documentation such as financial statements, taxation returns and cash flow statements.
• Experience or interest in accounting, bookkeeping or banking is beneficial.
• Excellent client support and communication skills.

Responsibilities

• Assist with the registration and processing of applications for QRIDA programs, including preliminary eligibility checks and documentation management.
• Verify applicant details including property searches, company searches and identification checks.
• Maintain accurate client and application records within QRIDA's database, ensuring data integrity and compliance with standards.
• Communicate effectively with clients via email and phone to request, clarify or confirm information.
• Prepare written material using word processing, spreadsheets, presentations, databases and desktop publishing software.
• Contribute to health and safety compliance and risk-management programs.

Skills

Administrative skills

Attention to detail

Client support

Interpreting financial documents

Education

Experience or interest in accounting, bookkeeping or banking

Tools

Word processing

Spreadsheets

Database software

Desktop publishing software

Job description

Queensland Rural and Industry Development Authority – Brisbane QLD

Join QRIDA’s Program Strategy and Delivery unit and play a vital role in helping Queenslanders access essential government support programs. As a Program Support Officer (PSO), you will be at the heart of the application process, ensuring a seamless experience for clients while supporting efficient delivery of funding and assistance initiatives. Leveraging your strong administrative skills, attention to detail and ability to interpret financial documentation such as financial statements, taxation returns and cash flow statements.

Join QRIDA's Program Strategy and Delivery unit and play a vital role in helping Queenslanders access essential government support programs. As a Program Support Officer (PSO), you will be at the heart of the application process, ensuring a seamless experience for clients while supporting efficient delivery of funding and assistance initiatives.

Leveraging your strong administrative skills, attention to detail and ability to interpret financial documentation such as financial statements, taxation returns and cash flow statements. You will manage application registration, verify supporting documentation, conduct preliminary eligibility assessments and provide exceptional client support. This is an exciting opportunity for a proactive and customer focused professional, particularly someone with experience or interest in accounting, bookkeeping or banking, to contribute to meaningful outcomes, build expertise in program administration and financial assessment and make a real difference in the communities QRIDA serves.

Key responsibilities include:

• Assisting with the registration and processing of applications for various financial assistance programs administered by QRIDA, including conducting preliminary eligibility checks, verifying and managing application documentation and follow up of outstanding information.
• Verifying applicant details including property searches, company searches and identification checks.
• Maintaining accurate client and application records within QRIDA's database, ensuring data integrity and compliance with organisational standards.
• Communicating effectively and professionally with clients via email and phone to request, clarify or confirm application information.
• Preparing written material as directed, utilising computer-based word processing, spreadsheet, presentation, database and desktop publishing software.
• Contributing to a safe and healthy workplace by complying with Workplace Health and Safety legislation, codes of practice, standards and organisational policies and procedures and participate in risk management and corrective action programs.

Join QRIDA's Program Strategy and Delivery unit and play a vital role in helping Queenslanders access essential government support programs. As a Program Support Officer (PSO), you will be at the heart of the application process, ensuring a seamless experience for clients while supporting efficient delivery of funding and assistance initiatives.

Leveraging your strong administrative skills, attention to detail and ability to interpret financial documentation such as financial statements, taxation returns and cash flow statements. You will manage application registration, verify supporting documentation, conduct preliminary eligibility assessments and provide exceptional client support. This is an exciting opportunity for a proactive and customer focused professional, particularly someone with experience or interest in accounting, bookkeeping or banking, to contribute to meaningful outcomes, build expertise in program administration and financial assessment and make a real difference in the communities QRIDA serves.

Key responsibilities include:

• Assisting with the registration and processing of applications for various financial assistance programs administered by QRIDA, including conducting preliminary eligibility checks, verifying and managing application documentation and follow up of outstanding information.
• Verifying applicant details including property searches, company searches and identification checks.
• Maintaining accurate client and application records within QRIDA's database, ensuring data integrity and compliance with organisational standards.
• Communicating effectively and professionally with clients via email and phone to request, clarify or confirm application information.
• Preparing written material as directed, utilising computer-based word processing, spreadsheet, presentation, database and desktop publishing software.
• Contributing to a safe and healthy workplace by complying with Workplace Health and Safety legislation, codes of practice, standards and organisational policies and procedures and participate in risk management and corrective action programs.

Working at QRIDA

Joining our passionate team means an opportunity to learn, further your career, have your ideas heard and make a difference for rural and regional Queenslanders every day.

Staff have access to:

• Salary Packaging, 12.75% super and leave loading
• Flexible working arrangements including balancing of in office/working from home arrangements
• Employee Performance and Development
• Learning & Development including access to the QRIDA Aspire Scheme
• Employee assistance and benefits programs including access to Rewards Gateway (after meeting eligibility requirements)
• QRIDA is a small organisation of just over two hundred employees. We value diversity in our community and work hard to foster an environment of inclusivity and trust.

Our Role and Purpose

The Queensland Rural and Industry Development Authority (QRIDA) is a specialist provider of government financial and advisory support to rural and regional Queensland.

As a statutory body of the Queensland Government, we have been helping primary producers and industry recover from natural disaster, improve sustainability and profitability, make a start in business, and overcome difficult conditions, for over 30 years.

As the Queensland Government's experts in rural finance, we also administer the State Government's Farm Business Debt Mediation program, the Farm Debt Reconstruction Office, conduct a biennial Rural Debt Survey, undertake research and provide advice to the Minister for Agricultural Industry Development and Fisheries and Minister for Rural Communities.

QRIDA is empowered under the Rural and Regional Adjustment Act 1994 to deliver additional programs and services across a range of industry sectors and to local, state and territory governments throughout Australia and for the Australian Government.

We're committed to do more to be a proactive, responsible and reliable provider of financial management services and assistance to create sustainable rural communities.

To see what we are working on now visit our website atwww.qrida.qld.gov.au

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