Program Officer

Department of Justice and Community Safety, Victoria; City of Melbourne; On-site; AUD 101,000 - 114,000; Full time

Job summary

The Department of Justice and Community Safety, Victoria is seeking a Program Officer to support people seeking redress under state schemes, provide access to counselling and other support services, and build skills in meaningful public service work.

The role is fixed-term, full-time, with a salary range of $100,894–$114,476 per year, plus super, and extends until 31 December 2027. You will also manage communications and maintain precise records in a confidential environment.

Qualifications

• Qualificat​ions in social work, psychology or nursing.
• Experience in victim support or trauma services valued.
• Ability to maintain accurate records and confidentiality.

Responsibilities

• Support people seeking redress under state schemes.
• Help applicants access counselling and other support services.
• Keep clear, accurate records of redress outcomes and services.
• Provide administrative support and manage communications.
• Maintain professional boundaries and fairness.

Skills

Trauma-informed care

Administration

Empathy

Communication skills

Problem solving

Education

Social work, psychology or nursing

Job description

• Support people seeking redress after experiences of trauma and harm.
• Help applicants access counselling and other support services.
• Build your skills in sensitive, meaningful public service work.
• Fixed term, full-time position role earning $100,894 - $114,476 per year, plus super.
• Role until 31st of December 2027

About This Role

• Support people seeking redress after experiences of trauma and harm.
• Help applicants access counselling and other support services.
• Build your skills in sensitive, meaningful public service work.
• Fixed term, full-time position role earning $100,894 - $114,476 per year, plus super.
• Role until 31st of December 2027

What You Will Do

As Program Officer, you will support people seeking redress under state schemes. You will help applicants access support and keep clear, accurate records.

You Will

• provide sensitive support to scheme participants within set timeframes.
• manage emails and written enquiries, and provide clear administrative support.
• guide applicants through their redress outcomes under scheme policies and guidelines.
• keep accurate records of redress outcomes, including counselling and therapeutic services.
• maintain professional boundaries and treat each participant fairly.

About You

A qualification in social work, psychology and/or nursing is highly desirable. Experience in victim support, trauma services or complex health support is also valued.

You Should Also Have

• trauma-informed case management experience supporting people who have experienced trauma or harm.
• strong administration skills and the ability to keep accurate records.
• resilience and empathy when handling difficult information and challenging conversations.
• clear problem-solving and communication skills that help you understand people and find practical solutions.

To learn even more about this role, please read the position description. If you have any further questions, feel free to email to Karen Holmes, [e-mail].

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply.

Important Information

Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.