Program Manager, Digital Touch CS — Drive Adoption & Growth

Thales Group; Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive remuneration structure

Hybrid and flexible working options

Paid parental leave

Birthday day off

Ongoing professional development

Job summary

A leading technology and security provider in Melbourne seeks a Program Manager – Digital Touch Customer Success. In this role, you will design engaging programs to drive customer adoption and success. The ideal candidate has experience in customer engagement roles, data-driven decision making, and excellent communication skills. The position offers competitive remuneration and hybrid working options.

Qualifications

• Relevant experience in customer engagement or marketing operations.
• Experience with customer engagement strategies and programs.
• Ability to analyze customer data for decision making.

Responsibilities

• Design and deliver customer engagement programs.
• Utilize customer data for prioritizing actions.
• Collaborate with different teams to enhance customer experience.

Skills

Customer engagement

Data-driven decision making

Cross-functional project leadership

Communication skills

Strategic thinking

Tools

Salesforce

Gainsight

HubSpot

Marketo

Job description

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