ITSM & SIAM Lead: ITIL4, ServiceNow, DevOps

Akkodis; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Weekly Pay

Upskilling opportunities

Consultant gathering events

EAP Support Program

Job summary

A leading technology staffing firm in Australia seeks a Service Management Process Lead to shape ITSM process frameworks within a complex multi-vendor SIAM environment. The ideal candidate will leverage extensive ITIL 4 experience and collaborate with teams to optimize service delivery. Key responsibilities include driving governance, conducting maturity assessments, and ensuring seamless integration of ITSM with DevOps practices. If you excel in dynamic settings, apply for an opportunity to influence service maturity and organizational capability.

Qualifications

• Must hold NV1 clearance.
• Extensive experience designing ITSM processes aligned to ITIL 4.
• Hands-on experience working with ServiceNow teams.

Responsibilities

• Lead design, documentation and implementation of ITSM processes.
• Conduct maturity assessments and develop roadmaps.
• Establish governance structures and performance measures.
• Deliver training and support adoption and operational readiness.

Skills

NV1 clearance

Experience integrating ITSM with DevOps

ITIL 4 process design

ServiceNow workflow alignment

Job description

A leading technology staffing firm in Australia seeks a Service Management Process Lead to shape ITSM process frameworks within a complex multi-vendor SIAM environment. The ideal candidate will leverage extensive ITIL 4 experience and collaborate with teams to optimize service delivery. Key responsibilities include driving governance, conducting maturity assessments, and ensuring seamless integration of ITSM with DevOps practices. If you excel in dynamic settings, apply for an opportunity to influence service maturity and organizational capability.