Program Manager

Fresh Hope Communities; Wollongong City Council; On-site; AUD 90,000 - 120,000; Full time

Job summary

Fresh Hope Communities seeks an experienced Program Manager to lead the Program Team at The Tops Conference Centre in Stanwell Tops. You will shape program offerings, oversee outdoor education and group experiences, and ensure high-quality guest experiences while maintaining safety and financial standards.

You will work within a Christian context and a not-for-profit environment, leading a high-performing team to deliver innovative programs that foster connection, growth and wellbeing for guests

Qualifications

• Demonstrated experience in a senior leadership role in outdoor education or a service-focused organisation.
• Knowledge of regulatory requirements relevant to outdoor education or education.
• Experience working within a faith-based and/or not-for-profit organisation.
• A graduate qualification in community services, education, service management or a related discipline.
• Willingness and ability to work within a Christian context and in alignment with Fresh Hope Communities' mission and values.
• Current NSW Working with Children Check, or ability to obtain one.
• Valid NSW driver's licence and ability to undertake occasional intrastate travel.

Responsibilities

• Lead, coach and develop an engaged, high-performing Program Team.
• Oversee the design and delivery of quality outdoor education and group programs.
• Manage program operations, staffing, equipment, budgets and resources.
• Ensure compliance with relevant legislation, safety standards, risk management and child-safe requirements.
• Identify opportunities for innovation, program development and business growth.
• Build strong relationships with guests, stakeholders and industry partners.

Skills

Senior leadership

Regulatory knowledge

Safety standards awareness

Stakeholder relationship building

Education

Graduate qualification in community services/education

Job description

Fresh Hope Communities – Stanwell Park NSW

Program Manager

Lead with purpose. Create experiences that make a difference.

Fresh Hope Communities is seeking an experienced and values-driven Program Manager to lead the Program Team at The Tops Conference Centre in Stanwell Tops.

This is an exciting opportunity to combine your leadership, operational and program development expertise to deliver innovative outdoor education and group experiences that foster connection, growth and wellbeing.

Working closely with other leaders, you will shape program offerings, develop a high-performing team and ensure exceptional guest experiences while maintaining strong operational, financial and safety standards.

Key responsibilities

• Lead, coach and develop an engaged, high-performing Program Team.
• Oversee the design and delivery of quality outdoor education and group programs.
• Manage program operations, staffing, equipment, budgets and resources.
• Ensure compliance with relevant legislation, safety standards, risk management and child-safe requirements.
• Identify opportunities for innovation, program development and business growth.
• Build strong relationships with guests, stakeholders and industry partners.

About you

You are a collaborative and strategic leader who enjoys developing people, improving services and creating memorable experiences. You bring strong operational and organisational skills, sound judgement and a commitment to safety, quality and continuous improvement.

Essential requirements

• Demonstrated experience in a senior leadership role, ideally within outdoor education, education or another service-focused organisation.
• Knowledge of regulatory requirements relevant to outdoor education or education.
• Experience working within a faith-based and/or not-for-profit organisation.
• A graduate qualification in community services, education, service management or a related discipline.
• Willingness and ability to work within a Christian context and in alignment with Fresh Hope Communities' mission and values.
• Current NSW Working with Children Check, or ability to obtain one.
• Valid NSW driver's licence and ability to undertake occasional intrastate travel.

Desirable

Certificate III in Outdoor Leadership or similar, Wilderness First Aid, and Certificate IV in Outdoor Education and Recreation.

Why join Fresh Hope Communities?

Join a purpose-driven organisation where you can lead a dedicated team, develop innovative programs and help create meaningful experiences for individuals and communities.

About Us

The Tops Conference Centre is set on 200 acres of prime bushland in Stanwell Tops and is a great location for school and community groups, team building retreats and conferences with fun range of outdoor and indoor experiences, activities and challenges.

Fresh Hope Communities exists to create spaces that cultivate belonging and places that feel like home.

For almost 90 years, we have been providing quality support and lifestyle choices across retirement, residential and respite settings, as well as conference and outdoor adventure experiences for school and community groups. We have over 1100 staff and together we serve residents and customers across NSW. We are an Equal Opportunity employer, and we value inclusion and diversity. For more about us visit our website https://www.freshhope.org.au