Housekeeping Supervisor

Fresh Hope Communities; Stanwell Tops; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Birthday leave

Free gym access

Job summary

Fresh Hope Communities is seeking a Housekeeping Supervisor for The Tops Conference Centre in Stanwell Tops. You will lead the housekeeping team, uphold our home-like standards, and ensure guest spaces reflect quality and care through daily supervision and hands-on participation.

You will coordinate with the Housekeeping Manager, manage workflows, and maintain stock levels while training new staff to deliver a consistent, welcoming guest experience.

Qualifications

• Experience in housekeeping within a hotel, resort, or similar setting.
• Ability to mentor and support a team.
• Basic computer skills for stock ordering and documentation.

Responsibilities

• Walkthrough and supervise housekeeping tasks to standards.
• Guide and support the team; communicate with Housekeeping Manager.
• Maintain stock levels, linen, and supplies; update team wiki.

Skills

Leadership

Communication

Team mentoring

Education

Working with Children Check (or willingness to obtain)

Tools

Microsoft Office

Job description

• Permanent - Full Time, 38 hours per week position – enjoy the stability.
• Located in Rhodes, Sydney - our state-of-the-art office includes a free gym, great public transport, parking options and convenient shopping links
• Work flexibly—our office is incredible and so are the days when your commute is replaced by a few steps to your home office
• Salary packaging – increased your take home pay with salary packaging including novated leasing options
• Birthday leave – take time to celebrate with your friends and family

Housekeeping Supervisor

As a Housekeeping Supervisor at The Tops, you’ll be more than just hands-on in cleaning and preparation. You’ll guide and support the team by setting the standard yourself. You’ll communicate daily with the Housekeeping Manager, keep workflows running smoothly, and make sure every guest space reflects the ‘home-like’ quality and care we’re known for.

Your Contribution

If you were here last month you might have…

• Walked across our picturesque Stanwell Tops site at sunrise, taking in the sounds of the bush as you prepared the accommodation blocks and shared spaces, ready to welcome hundreds of excited school students and guests arriving for camp.
• Supported a new team member, guiding them through our housekeeping and cleaning routines and sharing not just the how, but the why—because we know a spotless room or fresh-looking hall helps set the tone for a positive guest experience.
• Stepped in alongside your team to turn around cabins quickly and to a high standard, delivering consistent cleaning outcomes while ensuring every guest space feels comfortable, safe, and welcoming.
• Worked closely with the Housekeeping Manager to check stock levels, manage linen and cleaning supplies, place orders, and update the team wiki so everyone has the information they need.
• Paid attention to the small but important details, ensuring linen is prepared and facilities are ready for each new group’s arrival, maintaining high housekeeping standards across the site.
• Played a part in preparing the site for a weekend conference, walking away knowing your behind-the-scenes work helped create a smooth, well-run environment where guests could connect, relax, and enjoy their stay.

The Essentials

• Experience in housekeeping within a hotel, resort, or similar setting
• Leadership skills to mentor and support a team
• Basic Microsoft/computer skills for stock ordering and documentation
• A current Working with Children Check (or willingness to obtain)

About Us

Fresh Hope Communities exists to create spaces that cultivate belonging and places that feel like home.

The Tops Conference Centre is set on 200 acres of prime bushland in Stanwell Tops and is a great location for school and community groups, team building retreats and conferences with fun range of outdoor and indoor experiences, activities and challenges.

For almost 90 years, we have been providing quality support and lifestyle choices across retirement, residential and respite settings, as well as conference and outdoor adventure experiences for school and community groups. We have over 1000 staff and together we serve residents and customers across NSW.

We are an Equal Opportunity employer and we value inclusion and diversity.

For more about us visit our website https://www.freshhope.org.au