Program Manager

Thetops; Stanwell Tops; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Salary packaging

Birthday leave

Free gym access

Parking options

Job summary

Fresh Hope Communities is seeking an experienced and values-driven Program Manager to lead the Program Team at The Tops Conference Centre in Stanwell Tops. This role combines leadership, operational oversight and program development to deliver innovative outdoor education and group experiences that foster connection, growth and wellbeing.

Working with the Centre Manager, you will shape program offerings, build a high‑performing team and ensure exceptional guest experiences while maintaining

Qualifications

• Senior leadership experience in outdoor education, education, or service-focused organisation.
• Knowledge of regulatory requirements for outdoor education or education sectors.
• Experience in faith-based and/or not-for-profit organisations.

Responsibilities

• Lead, coach and develop an engaged, high-performing Program Team.
• Oversee the design and delivery of quality outdoor education and group programs.
• Manage program operations, staffing, equipment, budgets and resources.
• Ensure compliance with safety standards, risk management and child-safe requirements.
• Identify opportunities for innovation, program development and business growth.
• Build strong relationships with guests, stakeholders and industry partners.

Education

Graduate qualification in community services / education / service management or related

Certificate III in Outdoor Leadership or similar

Wilderness First Aid

Certificate IV in Outdoor Education and Recreation

Current NSW Working with Children Check

Tools

Regulatory knowledge

Job description

• Permanent - Full Time, 38 hours per week position - enjoy the stability.
• Located in Rhodes, Sydney - our state-of-the-art office includes a free gym, great public transport, parking options and convenient shopping links
• Work flexibly - our office is incredible and so are the days when your commute is replaced by a few steps to your home office
• Salary packaging - increased your take home pay with salary packaging including novated leasing options
• Birthday leave - take time to celebrate with your friends and family

Your Contribution

Lead with purpose. Create experiences that make a difference.

Fresh Hope Communities is seeking an experienced and values-driven Program Manager to lead the Program Team at The Tops Conference Centre in Stanwell Tops

This is an exciting opportunity to combine your leadership, operational and program development expertise to deliver innovative outdoor education and group experiences that foster connection, growth and wellbeing.

Working closely with the Centre Manager and leadership team, you will shape program offerings, develop a high-performing team and ensure exceptional guest experiences while maintaining strong operational, financial and safety standards.

Key responsibilities
· Lead, coach and develop an engaged, high-performing Program Team.
· Oversee the design and delivery of quality outdoor education and group programs.
· Manage program operations, staffing, equipment, budgets and resources.
· Ensure compliance with relevant legislation, safety standards, risk management and child-safe requirements.
· Identify opportunities for innovation, program development and business growth.
· Build strong relationships with guests, stakeholders and industry partners.
About you

You are a collaborative and strategic leader who enjoys developing people, improving services and creating memorable experiences. You bring strong operational and organisational skills, sound judgement and a commitment to safety, quality and continuous improvement.
Essential requirements:
· Demonstrated experience in a senior leadership role, ideally within outdoor education, education or another service-focused organisation.
· Knowledge of regulatory requirements relevant to outdoor education or education.
· Experience working within a faith-based and/or not-for-profit organisation.
· A graduate qualification in community services, education, service management or a related discipline.
· Willingness and ability to work within a Christian context and in alignment with Fresh Hope Communities' mission and values.
· Current NSW Working with Children Check, or ability to obtain one.
· Valid NSW driver's licence and ability to undertake occasional intrastate travel.
Desirable:

Certificate III in Outdoor Leadership or similar, Wilderness First Aid, and Certificate IV in Outdoor Education and Recreation.

Why join The Tops?
Join a purpose-driven organisation where you can lead a dedicated team, develop innovative programs and help create meaningful experiences for individuals and communities.

About Us

Fresh Hope Communities exists to create spaces that cultivate belonging and places that feel like home.

The Tops Conference Centre is set on 200 acres of prime bushland in Stanwell Tops and is a great location for school and community groups, team building retreats and conferences with fun range of outdoor and indoor experiences, activities and challenges.

The Tops is a part of Fresh Hope Communities where for almost 90 years, we have been providing quality support and lifestyle choices across retirement, residential and respite settings, as well as conference and outdoor adventure experiences for school and community groups. We have over 1100 staff and together we serve residents and customers across NSW. We are an Equal Opportunity employer, and we value inclusion and diversity. For more about us visit our website https://www.freshhope.org.au

The Essentials

Required:

• Demonstrated previous experience in a senior leadership role. Highly desirable is experience with outdoor education operations, education , faith based or other service sector organisation.
• Knowledge of the regulatory requirements for the Outdoor Education or Education sectors
• Experience working in faith-based and/or NFP organisations Required
• Graduate qualification(s) relevant to the area of community services, education, service management or similar.
• Certificate III in Outdoor Leadership or similar
• Wilderness First Aid
• Willing and able to work within a Christian context and in line with Fresh Hope Communities' mission and values.
• Possess, or ability to possess, a current working with Children's Check
• A valid NSW driver's licence
• Ability to undertake occasional intrastate travel

  About Us

  Fresh Hope Communities exists to create spaces thatcultivate belonging and places that feel like home.
  For almost 90 years, we have been providing quality support and lifestylechoices across retirement, residential and respite settings, as well asconference and outdoor adventure experiences for school and community groups.We have over 1000 staff and together we serve residents and customers acrossNSW.We are an Equal Opportunity employer and we value inclusion anddiversity.For more about us visit our websitehttps://www.freshhope.org.au