Program Manager

Virgin Australia; City of Brisbane; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Discounted flights for you and family

Hybrid work style

Brisbane head office location

Wellbeing programs

Travel perks and discounts

Job summary

Virgin Australia is seeking a Program Manager to lead complex IT Operations programs within our IT Project Delivery Framework. You will oversee scope, budget, schedule and RAIDD, ensuring resources and governance are aligned for successful outcomes across multiple teams and partners.

Bring tertiary qualifications in Project/IT or Business Management, strong budgeting and stakeholder engagement skills, and experience across Agile and waterfall delivery.

Qualifications

• Hold tertiary qualifications in Project, IT or Business Management.
• Strong budgeting, forecasting and financial modelling experience.
• Build trusted relationships with stakeholders, including executives.
• Influence and engage stakeholders at all levels of the organisation.
• Communicate risks, issues and resolutions using data and reporting insights.
• Demonstrate leadership, organisation and time management skills.
• Collaborate with stakeholders with a flexible approach.
• Maintain integrity and handle confidential information.
• Apply critical thinking to interpret data and support decisions.
• Identify risks and drive collaborative solutions.
• Use data to enable fact-based decisions and continuous improvement.
• Understand financial governance, controls and performance management processes.
• Experience with project and change management methodologies (Agile & waterfall).
• Comfortable across technology environments, SDLC and implementation programs.
• Experience with Jira, Confluence, DevSecOps, MS Project, and Power BI.

Responsibilities

• Lead delivery of complex IT Operations programs within the IT Project Delivery Framework.
• Oversee program scope, budget, schedule and RAIDD with proper governance.
• Ensure resources are in place and governance frameworks are maintained.
• Partner with sponsors and cross-functional stakeholders to align on outcomes.
• Drive organizational change management to ensure adoption of program results.

Skills

Leadership

Stakeholder management

Budgeting

Forecasting

Data analysis

Change management

Risk management

Communication

Agile methodologies

Waterfall delivery

SDLC

Education

Bachelor's degree in Project/IT/Business Management

Tools

Jira

Confluence

DevSecOps

MS Project

Power BI

Job description

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you’ll be doing:

The Program Manager will be responsible for leading the delivery of complex IT Operations programs within the IT Project Delivery Framework, ensuring successful outcomes across multiple project teams, vendors and delivery partners. Working closely with and supporting the Program Director, this role will oversee program scope, budget, schedule and RAIDD, while ensuring the right resources are in place and governance frameworks are effectively established and maintained. Partnering with project sponsors and cross functional stakeholders, the Program Manager will drive alignment across the organisation and support the delivery of effective organisational change management to ensure the successful adoption of program outcomes.

You’ll be great in this role if you:

• Hold tertiary qualifications in Project, IT or Business Management
• Bring strong financial capability, including budgeting, forecasting and financial modelling to support decision making
• Build trusted relationships with a broad range of stakeholders, including executive leadership
• Confidently influence and engage stakeholders at all levels of the organisation
• Effectively manage expectations and communicate risks, issues and resolutions using data and reporting insights
• Demonstrate exceptional leadership, organisational and time management skills
• Apply a flexible and collaborative approach to stakeholder engagement
• Operate with integrity, discretion and high ethical standards when handling confidential information
• Use critical thinking and analytical skills to interpret data, forecast outcomes and support decision making
• Solve complex problems collaboratively, proactively identifying risks and driving solutions
• Leverage data and insights to enable fact based decisions and continuous improvement
• Have a strong understanding of financial governance, controls and performance management processes
• Bring solid experience in project and change management methodologies, including Agile and waterfall delivery
• Are comfortable working across technology environments, including SDLC and implementation programs
• Have experience with tools such as Jira, Confluence, DevSecOps, MS Project, and Power BI

Bonus points if you also bring:

• A Master’s degree in Business Administration or a related field
• 10+ years’ experience in program/project management and leading teams
• Experience within the airline industry or similarly complex operational environments

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
• One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins:

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.