Program Coordinator - National Improvement Network Collaborative (NINCo)

Gold Coast Primary Health Network; Gold Coast City; On-site; AUD 124,000 - 133,000; Full time

Benefits offered by this job

Five weeks annual leave

Paid parental leave

Annual salary review

Culture focused/Soaring culture

Free parking

Job summary

Gold Coast Primary Health Network (GCPHN) is seeking a Program Coordinator for the National Improvement Network Collaborative (NINCo). Based in Robina, QLD, you will coordinate the work program, support PHNs to build quality improvement capability, and lead national initiatives to improve primary care across Australia.

You will manage governance, performance reporting and stakeholder engagement, while ensuring resources and tools stay current with national reform priorities.

Qualifications

• Experience coordinating complex, multi-stakeholder programs or projects across organisations/jurisdictions.
• Strong understanding of continuous quality improvement in primary health care.
• Proven capability in governance reporting and translating data into actionable insights.

Responsibilities

• Coordinate and deliver NINCo programs, projects and initiatives.
• Lead capability-building activities and develop learning resources.
• Monitor program performance and identify opportunities for improvement.

Skills

Multi-stakeholder coordination

Stakeholder engagement

Governance reporting

Effective written/verbal communication

Independent/workload management

Education

Tertiary qualification in health/public health/project management/evaluation

Tools

LMS platforms

Data reporting tools

Job description

Program Coordinator - National Improvement Network Collaborative (NINCo)

Gold Coast Primary Health Network – Robina QLD

At Gold Coast Primary Health Network (GCPHN), our vision is to shape better health outcomes for every person on the Gold Coast. We bring people, providers and partners together to improve access to care, strengthen primary healthcare, and create a more connected and equitable health system. Through collaboration, innovation and a strong commitment to community wellbeing, we work to ensure local health services are responsive, accessible and focused on the needs of our region.

GREAT OPPORTUNITY AWAITS

Are you passionate about driving meaningful change across Australia's primary healthcare system? This is an exciting opportunity to lead and coordinate a nationally significant program that supports Primary Health Networks (PHNs) to strengthen quality improvement capability and deliver better health outcomes for communities.

As the Program Coordinator - National Improvement Network Collaborative (NINCo), you'll play a pivotal role in bringing together PHNs and stakeholders from across the country to support continuous quality improvement, innovation and primary care reform. Working with a high degree of autonomy, you'll coordinate national initiatives, lead strategic projects, foster collaboration and ensure the successful delivery of programs that make a measurable impact on healthcare improvement nationwide.

If you're a skilled program leader who thrives in a collaborative environment, enjoys building relationships and has a passion for quality improvement and health system transformation, we'd love to hear from you.

This position is offered as a Full-time, Fixed Term appointment, contracted until 30th June 2027.

ABOUT THE ROLE

The Program Coordinator - NINCo is responsible for coordinating the delivery of the National Improvement Network Collaborative's work program and supporting PHNs to build sustainable quality improvement capability.

Working closely with internal and external stakeholders across the national PHN network, you'll lead the coordination of projects, learning programs, governance activities, performance reporting and stakeholder engagement initiatives. You'll ensure NINCo resources, tools and capability-building activities remain contemporary, evidence-based and aligned with national primary care reform priorities.

This role requires a highly organised and strategic thinker with strong project management, stakeholder engagement and communication skills who can confidently manage multiple priorities while influencing positive outcomes across a diverse national network.

KEY RESPONSIBILITIES

• Coordinate and deliver NINCo programs, projects and initiatives aligned with national primary care reform priorities.
• Lead capability-building activities, including learning programs, resources and quality improvement tools, resources, case studies and knowledge assets.
• Monitor program performance, evaluate outcomes and identify opportunities for continuous improvement.
• Prepare governance reports, presentations and program updates for executive and stakeholder audiences.
• Build and maintain strong relationships across the national PHN network and broader healthcare sector.
• Facilitate collaboration, consultation and engagement activities with diverse stakeholders.
• Provide leadership and support to team members and contributors across NINCo projects.
• Champion innovation and promote sustainable quality improvement practices across primary care.

SELECTION CRITERIA – ESSENTIAL

• Current drivers licence, own reliable vehicle with comprehensive car insurance
• Demonstrated experience coordinating complex, multi-stakeholder programs or projects, preferably operating across multiple organisations or jurisdictions.
• Demonstrated understanding of continuous quality improvement and its application within primary health care.
• Strong stakeholder engagement, facilitation and relationship-management capability, with demonstrated ability to work across organisational boundaries.
• Demonstrated experience in monitoring, evaluation, performance measurement or benefits realisation, with the ability to interpret quantitative and qualitative evidence and translate findings into meaningful insights, reports and recommendations.
• Demonstrated experience in governance coordination, executive/program reporting and translating complex information into clear recommendations and actions.
• Demonstrated ability to manage competing priorities and independently coordinate multiple workstreams in a complex and changing environment.
• Highly developed written and verbal communication skills, including preparation of briefs, reports, governance papers and stakeholder communications.
• Demonstrated experience coordinating external suppliers, contracts or commissioned deliverables and monitoring delivery against agreed scope, quality, budget and timeframes.
• Demonstrated ability to provide clear direction, coordinate workloads and support the performance and development of staff or project team members.

SELECTION CRITERIA – HIGHLY DESIRABLE

• Relevant tertiary qualification in health, public health, health services, project/program management, evaluation or a related discipline.
• Experience within a PHN, primary care or national health reform environment.
• Experience with learning/capability development programs, LMS platforms or workforce development.
• Familiarity with primary care reform, implementation science, change management or improvement methodology.

WE OFFER

• Remuneration package: $123,708 to $132,522 plus superannuation
• Salary packaging benefits (up to $15,900 p.a. + $2,650 p.a. for meals/entertainment)

Additional benefits:

• 5 weeks annual leave
• Paid parental leave (after qualifying period)
• Annual salary review
• Exceptional workplace culture benchmarked as Soaring
• Convenient Robina location with free parking available

CULTURE-FOCUSED

At GCPHN, we value diversity and aim for a respectful, supportive environment. We welcome applications from Aboriginal and Torres Strait Islander peoples, peoplelivingwith disabilities, culturally and linguistically diverse communities, older people and LGBTQIA+ individuals.

All successful candidates willbe requiredto achieve a valid National Police Certificate.