Reception (Grade 1), Community Health

Barwon Health; Geelong; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

5 weeks annual leave (pro-rata)

Salary packaging benefits

ADO's

Job summary

Barwon Health in Geelong seeks a Receptionist (Grade 1) to provide efficient front-of-house and administrative support across Barwon Health sites. You will help ensure smooth patient journeys with courteous service and timely information.

In this role, you will handle registrations and data entry in IPMS, assist with patient communications, and support daily operations while maintaining confidentiality and a patient-centred approach in a busy environment.

Qualifications

• Current Victorian Driver’s Licence and reliable transport.
• Demonstrated experience in a busy reception or administrative role within a confidential environment.
• Strong computer and keyboard skills, including proficiency in Microsoft Word, Excel, Outlook, internet use and electronic information systems/databases.
• Excellent interpersonal and communication skills, with a courteous approach and strong commitment to confidentiality and patient privacy.
• Ability to prioritise tasks, work independently, and manage multiple responsibilities effectively in a high-pressure environment.

Responsibilities

• Provide professional front-of-house reception services, welcoming clients, visitors and the public and assisting with general enquiries.
• Manage incoming telephone calls and enquiries, directing them to the appropriate staff or department in a courteous and timely manner.
• Deliver accurate, clear and up-to-date information to clients and visitors, ensuring a responsive and customer-focused service.
• Process and maintain patient correspondence, registrations and requests through accurate data entry and record management in IPMS and related systems.
• Support service operations by participating in patient/staff rounding and AIDET practices, assisting with the Needle and Syringe Exchange Program, and handling cash receipting and banking in line with policy.

Skills

Driver's licence

Administrative experience

Microsoft Word/Excel/Outlook

Interpersonal communication

Confidentiality & patient privacy

Prioritisation & multi-tasking

Tools

IPMS

Job description

Employment Type - Permanent Full Time

Hours per fortnight - 80

Job Category - Administration - Administration Assistant

Req Id - 9517

• Enhance your career with the largest regional healthcare service in Victoria
• Enjoy a rewarding position in a supportive team environment!
• Fantastic permanent full-time opportunity (80 hours per fortnight) includes ADO's | 5 weeks annual leave (pro-rata) | salary packaging benefits

About The Role

The role of Receptionist (Grade 1) Community Health is to provide an effective and efficient reception/administrative service across Barwon Health sites and contribute to the overall performance of Barwon Health to ensure high quality customer service. A focus of this role is ensuring that the administration functions support the patient journey core principles of access and patient centred care with a high standard of quality.

Key Responsibilities

• Provide professional front-of-house reception services, welcoming clients, visitors and the public and assisting with general enquiries.
• Manage incoming telephone calls and enquiries, directing them to the appropriate staff or department in a courteous and timely manner.
• Deliver accurate, clear and up-to-date information to clients and visitors, ensuring a responsive and customer-focused service.
• Process and maintain patient correspondence, registrations and requests through accurate data entry and record management in IPMS and related systems.
• Support service operations by participating in patient/staff rounding and AIDET practices, assisting with the Needle and Syringe Exchange Program, and handling cash receipting and banking in line with policy.

What We’re Looking For

• Current Victorian Driver’s Licence and reliable transport.
• Demonstrated experience in a busy reception or administrative role within a confidential environment.
• Strong computer and keyboard skills, including proficiency in Microsoft Word, Excel, Outlook, internet use and electronic information systems/databases.
• Excellent interpersonal and communication skills, with a courteous approach and strong commitment to confidentiality and patient privacy.
• Ability to prioritise tasks, work independently, and manage multiple responsibilities effectively in a high-pressure environment.

Position Description

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.

Barwon Health Staff Benefits

• Excellent working conditions and a strong sense of job satisfaction
• A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
• Extensive professional development opportunities
• Attractive salary packaging benefits
• Living expenses capped at $9,010
• Meals and entertainment capped at $2,650

Diversity and Inclusion

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.

Child Safety

We are strongly committed to the safety and wellbeing of all children and young people. For further information on the Victorian Government’s Child Safe Standards: About Child Safe Standards | Victorian Government (www.vic.gov.au)

Additional Information

If you need adjustments to participate in the recruitment process, please contact us at [e-mail]

All Appointments Are Subject To

• Satisfactory Police Record Check
• Immunisation Status Clearance
• Working with Children Check (if applicable)

Application closing date: 18 September 2026

Barwon Health does not accept unsolicited resumes from recruitment agencies. Candidates must apply directly through the official recruitment portal.