Central Intake Admin & Referrals Assistant

Grampians Health; Ballarat; On-site; AUD 40,000 - 44,000; Part time

Benefits offered by this job

Salary packaging

Job summary

Grampians Health Ballarat is seeking a Program Assistant (Administration) to join our Central Intake team on a part-time fixed capacity. The role focuses on efficient referrals management and timely access to care, with data entry into our patient administration database.

You will be part of a small, friendly team handling incoming referrals, phone and email enquiries, and directing cases appropriately. Prior health-care admin or customer service experience is valued.

Qualifications

• Excellent communicator with ability to listen, solve problems and relay information clearly.
• Strong organisational skills and ability to handle competing demands.
• Efficient and accurate data entry to ensure referrals are entered correctly and timely.
• Previous experience in administration or customer service in a health care environment is highly regarded.

Responsibilities

• Support management of referrals to ensure clients access care promptly.
• Handle phone and email enquiries and direct referrals to the correct areas of the organisation.
• Enter referrals onto the patient administration database to maintain accurate records.

Skills

excellent communicator

great organisational skills

accurate data entry

administration experience

Tools

Health care admin systems

Job description

Grampians Health Ballarat is seeking a Program Assistant (Administration) to join our Central Intake team on a part-time fixed capacity. The role focuses on efficient referrals management and timely access to care, with data entry into our patient administration database.

You will be part of a small, friendly team handling incoming referrals, phone and email enquiries, and directing cases appropriately. Prior health-care admin or customer service experience is valued.