Program Adviser

Department of Education Victoria; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Department of Education Victoria is seeking a detail‑oriented program administrator to support the VCE, VPC and VCE VET priorities for senior secondary students. You will prepare communications, respond to inquiries and maintain web content to ensure information is current.

You will coordinate events and professional learning, assist with data collection and liaise with schools and providers to support delivery within policy constraints. This role may require after-hours work during peak periods.

Qualifications

• Experience supporting the core functions of a high-performing team.
• Strong written and verbal communication skills for emails, letters and reports.

Responsibilities

• Provide program and administrative support to assist the development, implementation and review of VCE, VPC and VCE VET-related priorities for senior secondary students.
• Prepare written communications and briefing materials for stakeholders.
• Respond to phone and email enquiries with timely, accurate information; escalate complex issues as needed.
• Maintain and update webpage content and other communications materials.
• Coordinate events, meetings and professional learning activities.
• Support data collection activities to inform program work.
• Liaise with schools and education providers to support program delivery within policy parameters.
• Work outside standard hours during peak periods as required.
• Collaborate across the unit to ensure consistent practice and high-quality service delivery.

Skills

Team coordination

Stakeholder communication

Education

Program administration experience in education

Job description

Department of Education Victoria – Melbourne VIC

The Curriculum Division is responsible for the development, implementation and review of:

• the Victorian Curriculum F-10
• Senior Secondary, including: the Victorian Certificate of Education (VCE) and the VCE Vocational Major; the Victorian Pathways Certificate (VPC); the VCE Vocational Education and Training (VET) programs; international programs.

The Senior Secondary Coordination and Delivery branch, consists of the VCE & VPC Quality Assurance and Coordination, Senior Secondary Curriculum and Senior Secondary Delivery and Support Units who support the effective implementation and quality assurance of the foundation and senior secondary certificates, provide strategic leadership for the design, review, implementation and continuous improvement of the VCE, VCE VET programs and VPC curriculum.

Role Purpose

• Provide program and administrative support to assist the development, implementation, review and continuous improvement of VCE, VPC and VCE VET-related priorities for senior secondary students.
• Prepare written communications, including briefings, correspondence and draft guidance materials for stakeholders.
• Respond to phone and email enquiries, providing accurate and timely advice on routine matters and escalating more complex issues where required.
• Maintain and update webpage content and other communication materials to ensure information is accurate and current.
• Coordinate events, meetings and professional learning activities to support stakeholder engagement and program implementation.
• Support the development of qualitative and quantitative data collection activities to inform programs of work across the unit.
• Liaise with schools, senior secondary providers, teachers, training providers, industry representatives and education authorities to support program delivery and to provide support within parameters set by the relevant manager.
• This role may require work outside standard business hours during peak operational periods to meet business requirements.
• Work collaboratively across the unit to support consistent practice and high-quality service delivery within established policies and procedures.
• Quality assure documentation for provision to executives and stakeholders.
• Maintain records in accordance with organisational requirements to enable and support efficiency and team workflow.

Attributes

• You are driven, enthusiastic and set high standards in your work performance.
• You are a collaborative team player with a “can do” attitude.
• You have a willingness to learn and ability to adapt to changing priorities
• You have solid spoken and written communication skills in writing emails, letters and reports
• You are a strong problem solver; you identify and provide workable solutions
• Your passion for teamwork, people and project discipline will ensure you demonstrate the VPS values and lead with integrity, while supporting a safe and inclusive workplace.
• You are a highly organised and professional person, capable of managing projects with numerous contributors and stakeholders for demanding clients to firm deadlines and budget constraints.
• Your excellent stakeholder management and communication skills will help you steer, support and deliver successful survey, data, reporting and improvement projects.

Qualifications and Experience

Essential: Experience supporting the core functions of a high-performing team

Desirable: Program administration experience in an educational setting

Further Information

For more details regarding this position please see attached position description for the capabilities to address in application.

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.

For further information pertaining to the role, please contact Rachael Whittle, Director Senior Secondary Coordination and Delivery, ***************@education.vic.gov.au or 0488 674 ***.

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g. large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on 20-Oct-2026