Profit Protection Central Operations Manager

Super Retail Group; Sydney; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Team member discounts

Flexible hybrid working

Paid parental leave

Wellbeing & EAP access

Exclusive perks program

Career development opportunities

Job summary

Super Retail Group is seeking a Head of Profit Protection to lead Central Operations across four brands from our rebel Home Ground Office. You will drive group-wide loss initiatives, strengthen governance, and embed sustainable solutions to reduce shrink and improve stock integrity.

You will partner with stakeholders, deliver measurable outcomes, and coach teams to adopt best-practice profit protection processes across Rebel, Supercheap Auto, BCF and Macpac.

Qualifications

• Proven experience leading complex operational programs across large, multi-site environments.
• Strong skills in governance frameworks and process improvement.
• Ability to translate strategy into actionable plans and deliver results.
• Analytical mindset with data-driven decision making.
• Willingness to travel as required.

Responsibilities

• Drive Group-Wide Delivery across brands to achieve measurable outcomes.
• Lead Governance & Operational Excellence with clear decision-making.
• Simplify & Improve Processes through standardisation and automation.
• Turn Insights into Action with reporting and performance reviews.
• Connect Stakeholders & Enable Change to remove barriers.
• Strengthen Capability & Performance with tools and guidance.

Skills

Operational leadership

Program management

Governance

Data-driven decisions

Stakeholder engagement

Job description

About the Role…

Reporting to our Head of Profit Protection, you'll lead Central Operations across four iconic brands, driving execution of Group loss initiatives, strengthening governance, aligning stakeholders and embedding sustainable solutions that reduce loss, improve controls and deliver measurable business outcomes.

What You'll Be Doing…

• Drive Group-Wide Delivery - Lead the execution of profit protection priorities across all brands, aligning initiatives, managing dependencies and ensuring delivery stays on track to achieve measurable outcomes.
• Lead Governance & Operational Excellence - Establish strong operating rhythms, governance frameworks and accountability measures that create clarity, consistency and effective decision-making across teams.
• Simplify & Improve Processes - Identify opportunities to streamline ways of working, improve compliance and drive efficiencies through standardisation, automation and continuous improvement.
• Turn Insights into Action - Leverage reporting, analytics and performance reviews to identify trends, measure success and support data-driven decisions that reduce shrink and improve stock integrity.
• Connect Stakeholders & Enable Change - Partner across the business to align priorities, remove barriers and ensure initiatives are successfully implemented and adopted across brands and functions.
• Strengthen Capability & Performance - Support leaders and teams with the tools, frameworks and guidance needed to embed best-practice profit protection processes and deliver long-term sustainable results.

What You'll Bring

• Operational Leadership - Proven experience leading complex operational programs, initiatives or transformation activities across large, multi-site environments.
• Project & Delivery Expertise - Strong ability to translate strategy into action, coordinate competing priorities and drive execution through to successful outcomes.
• Governance & Process Improvement - Experience establishing governance frameworks, improving processes and creating scalable ways of working that enhance performance and accountability.
• Commercial & Analytical Thinking - Ability to interpret data, identify trends and turn insights into practical recommendations that improve operational and financial outcomes.
• Stakeholder Influence & Flexibility - Exceptional relationship-building skills with the ability to influence, align and engage stakeholders across multiple functions and levels. Flexible and adaptable, with the ability to travel extensively and support teams across diverse locations and operational environments.
• Continuous Improvement Mindset - A proactive, solutions-focused approach with a passion for simplifying complexity, improving efficiency and delivering meaningful business impact.

Additional information

This is a full-time, permanent role. We welcome applications from candidates based in Sydney or Brisbane, with the role operating from our rebel Home Ground Office in Rhodes (Sydney) or Strathpine Support Office (Brisbane), depending on your location.

Why join us?

At Super Retail Group, it is our purpose to inspire and equip everyone to live their passion every day!This is an opportunity to make a visible impact across one of Australasia's largest retail groups. You'll work alongside passionate leaders, influence enterprise-wide initiatives and help shape the future of profit protection across rebel, Supercheap Auto, BCF and Macpac.

Team benefits;

• Generous team member discounts across Supercheap Auto, rebel, BCF and Macpac.
• Flexible hybrid working, balancing collaboration in the office with the flexibility to work from home.
• Paid parental leave and support for life's important moments.
• Access to Sonder, providing 24/7 wellbeing, safety and Employee Assistance Program (EAP) support.
• Exclusive perks and discounts through our team member benefits program.
• A culture that invests in your growth, with opportunities to learn, develop and progress your career across one of Australia's leading retail groups.You'll Enjoy:

Our Culture of Inclusion: Super Retail Group is proud to be an equal opportunity employer.We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.