Professional Experience Coordinator - Education

Online Education Services Pty Ltd; North Lismore; Remote; AUD 60,000 - 80,000; Full time

Job summary

Brightside Collective is seeking a motivated professional for a flexible remote role focused on client experience and program coordination. You’ll support communication, scheduling, and coordination within an online program environment, contributing to a structured, growth-oriented workplace.

Onboarding is provided, with guided systems and ongoing professional development to help you grow while maintaining organised communications and efficient processes in a supportive team setting.

Qualifications

• Experience in administration or customer-facing roles.
• Strong organisational and communication skills.
• Comfort with remote work within structured processes.

Responsibilities

• Supporting communication and coordination activities within a structured online program environment.
• Managing communication and follow-up activities using established processes.
• Following guided systems and step-by-step workflows.
• Maintaining accurate records and organised communication activities.
• Using simple digital tools to stay organised and consistent.
• Participating in ongoing learning and professional development opportunities.

Skills

Administration

Customer Service

Client Support

Team Coordination

Operations Support

Business Ownership/Management

Education/Training

Job description

Client Experience & Program Coordination (Flexible Remote Role)

Client Experience & Program Coordination (Flexible Remote Role) About the Role

This flexible, remote-based role is suited to individuals who value organisation, communication, and the ability to work autonomously within a structured environment.

You may already have valuable professional and life experience behind you and be looking for a role that offers greater flexibility, ongoing growth, and meaningful involvement aligned with your current lifestyle and goals.

This role is best suited to individuals who bring previous professional, administrative, customer-facing, business, or coordination experience and who are confident managing responsibilities within established systems and processes.

The role operates within an established framework supported by onboarding, guided systems, and ongoing professional development.

This flexible, remote-based role is suited to individuals who value organisation, communication, and the ability to work autonomously within a structured environment.

You may already have valuable professional and life experience behind you and be looking for a role that offers greater flexibility, ongoing growth, and meaningful involvement aligned with your current lifestyle and goals.

This role is best suited to individuals who bring previous professional, administrative, customer-facing, business, or coordination experience and who are confident managing responsibilities within established systems and processes.

The role operates within an established framework supported by onboarding, guided systems, and ongoing professional development.

About Brightside Collective

At Brightside Collective, we value flexibility, continuous learning, professional growth, and creating positive outcomes through consistent action.

We believe experience matters. Many successful individuals bring strong communication skills, practical life experience, and a willingness to learn and contribute within a supportive and structured framework.

Our culture encourages personal responsibility, consistency, and a positive approach to learning new skills while working towards meaningful goals.

Key Responsibilities

• Supporting communication and coordination activities within a structured online program environment
• Managing communication and follow-up activities using established processes
• Following guided systems and step-by-step workflows
• Maintaining accurate records and organised communication activities
• Using simple digital tools to stay organised and consistent
• Participating in ongoing learning and professional development opportunities

Who This Role Suits

You may be a professional with experience in:

• Administration
• Customer Service
• Client Support
• Team Coordination
• Operations Support
• Business Ownership or Management
• Education or Training En