Production & Supported Employment Supervisor

Challenge Southern Highlands Ltd; Mittagong; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 plus $2

Career advancement opportunities

Staff buying privileges

Community-based charitable workplace

Personal training & development

Variety of work within a supportive 팀

Job summary

Challenge Southern Highlands Ltd. is seeking a Production and Supported Employment Supervisor to oversee a team of supported employees in a fast-paced production environment, ensuring safety, quality, and quotas are met.

Balance operational production management with person-centered supervision, breaking down complex tasks and providing clear instructions to enable client tasks. Includes diverse activities such as document destruction, light manufacturing, mail distribution and packaging.

Qualifications

• Trade certificate or equivalent practical industry experience.
• 2+ years hands-on experience in a manufacturing, production or industrial setting.
• Experience supervising on-the-floor or within a structured support framework.

Responsibilities

• Supervision and direction of supported employees.
• Processing & managing customer orders, inquiries and ensuring deadlines are met.
• Effective communication to key stakeholders and the ability to adapt to changes.

Skills

Crisis management

Team supervision

NDIS alignment

Education

Trade Certificate or equivalent practical industry experience

Tools

Microsoft Office

Forklift operation

Job description

Challenge Southern Highlands is a Disability Support Service offering a range of supports to NDIS participants. If you are interested in a rewarding career in the disability sector then this role is for you.

Challenge Southern Highlands have a permanent full time position available as a Production and Supported Employment Supervisor.

This role balances operational production management with active, person-centered supervision. You will lead a section of supported employees in a fast-paced production environment, ensuring production quotas, safety frameworks, and quality standards are consistently achieved while championing the professional independence and well-being of your team.

We provide the best possible service at all times and require staff who are respectful, have self-determination for continuous learning and growth and display high levels of enthusiasm and positivity.

You will be patient, well organised, have a professional attitude with the ability to inspire our team of supported employees. The role will involve breaking down complex initiatives and providing clear instructions to ensure our clients can complete allocated tasks. These will include activities across a diverse range of business initiatives such as secure document destruction, light manufacturing, mail distribution and packaging.

Qualifications & experience

Education & Experience

• Trade Certificate or equivalent practical industry experience.
• 2+ years of hands‑on experience in a manufacturing, production, or industrial setting.
• Proven experience in on‑the‑floor supervision or structured support framework.

Compliance Checks

• Current NDIS Worker Screening Check.
• Current Working with Children Check (WWCC).

Certificates & Licences

• Current First Aid Certificate.
• Valid Medium Rigid (MR) Driver's License (or an immediate willingness to obtain one).

NDIS Training Modules

Completion of (or willingness to obtain):

• NDIS Worker Orientation Module
• Supporting Effective Communication
• Supporting Safe and Enjoyable Meals

Technical Skills

• Ability to operate a manual or electric pallet jack (Forklift license is highly regarded but not essential).
• Intermediate to advanced proficiency in Microsoft Office Suite.

Soft Skills

• Advanced crisis management skills (remaining calm, patient, and approachable during workplace disruptions).
• Alignment with the NDIS active support framework modifications.

Tasks & responsibilities

Supervision and direction of supported employees

Processing & managing customer orders, inquires and ensuring deadlines are met

Effective communication to key stake holders with the ability to adapt to changes

• Salary packaging of up to $15,900 (plus an additional $2,650 for Entertainment expenses) on top of a competitive salary
• Career advancement opportunities - We love to promote from within
• Staff buying privileges.
• Working for a community based charitable organisation, that provides a sense of pride and value to our supported employees, staff and clients
• Emphasis on personal training & development
• Variety of work within a supportive team environment
• Use your skills to make a positive impact in your community