Production Support Officer

Kilcoy Global Foods; Caboolture; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Discounted premium meat

Long-term career opportunity

Learning & development

Job summary

Kilcoy Global Foods is seeking an IT Support specialist to join the Help Desk, delivering Tier 1-3 technical support on-site at Kilcoy, QLD. You will troubleshoot, resolve and escalate issues, assist onboarding, manage tickets, and help maintain security and IT operations to support business outcomes.

Ideal candidates have 1–3 years in technical support, unlimited Australian work rights, and the ability to work with a diverse, on-site team in a fast-growing enterprise.

Qualifications

• 1–3 years experience in a technical support role.
• Unlimited working rights within Australia.
• Ability to work on-site with a diverse workforce in Kilcoy.

Responsibilities

• Be the first point of contact for IT support on site.
• Troubleshoot technical issues to resolution and escalate as needed.
• Assist with onboarding new staff from a technical perspective.
• Manage service desk tickets and prioritise to minimise backlog.
• Maintain system and data security and support IT operations.

Skills

IT support

Technical troubleshooting

Customer service

Job description

Kilcoy Global Foods is a multi-award-winning global foods solutions business, renowned for exceptional quality and innovation. Specialising in premium Australian beef, lamb and high-quality protein products, Kilcoy Global Foods products are enjoyed in more than 50 countries.

To learn more about who we are and what we do, visit our website: www.kilcoyglobalfoods.com

ABOUT THE ROLE

Location: Kilcoy,QLD

To deliver IT support (Tier 1-3 Technical Support) within the Help Desk function of the IT team. Consistently delivering high value and responsive Help Desk activities to support the transactional and operational functions and have a direct impact on business outcomes through facilitating the optimal use of IT resources.

Key responsibilities include, but not limited to:

• Being the first point of contact for all IT support on site.
• Responsible for IT maintenance and efficient operation across all IT functions.
• Troubleshoot technical issues to resolution and/or elevate as required.
• Assist with onboarding new staff from a technical perspective.
• Manage service desk tickets, planning and prioritising systematically to minimise backlog and ensure operational efficiency.
• Maintaining system and data security.
• Supporting end users with issues around Passwords and IT Systems.
• Reviewing printers, security cameras and other IT Systems.
• Building relationships with people in the business.

Roster

Blue/Orange 4am- 4pm

4 days on 5 off followed by 5 days on 4 days off (this roster includes weekend work).

ABOUT YOU

• Ideally 1 - 3 years experiences working in a technical support role
• Unlimited working rights within Australia
• Ability to work alongside a diverse workforce
• Driver's licence and reliable vehicle
• Own transport or reliable means of getting to work
• Vaccinated (or willing to be) against Q Fever

BENEFITS

• Remove heavy traffic from your daily commute
• Access to discounted premium meat
• Ongoing support for learning
• An organisation where cultural diversity is celebrated

This is a long-term career opportunity, working for an enterprise business with Corporate Offices on the Sunshine Coast in Queensland. We have recorded business growth of 20% year on year with sales in excess of $2 billion. We are committed to building a work environment that fosters an agile plus flexible workplace and where employee wellbeing is paramount.

We are an equal opportunity employer and make every effort to select the best qualified individual for the job based on job related qualifications and experiences. Some of the information we collect via your application form and resume is “personal” information as defined by the Privacy Act. All information provided via your application form and resume is treated as confidential.