Onsite IT Support Pro (Tier 1-3) – Help Desk, QLD

Kilcoy Global Foods; Caboolture; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Discounted premium meat

Long-term career opportunity

Learning & development

Job summary

Kilcoy Global Foods is seeking an IT Support specialist to join the Help Desk, delivering Tier 1-3 technical support on-site at Kilcoy, QLD. You will troubleshoot, resolve and escalate issues, assist onboarding, manage tickets, and help maintain security and IT operations to support business outcomes.

Ideal candidates have 1–3 years in technical support, unlimited Australian work rights, and the ability to work with a diverse, on-site team in a fast-growing enterprise.

Qualifications

• 1–3 years experience in a technical support role.
• Unlimited working rights within Australia.
• Ability to work on-site with a diverse workforce in Kilcoy.

Responsibilities

• Be the first point of contact for IT support on site.
• Troubleshoot technical issues to resolution and escalate as needed.
• Assist with onboarding new staff from a technical perspective.
• Manage service desk tickets and prioritise to minimise backlog.
• Maintain system and data security and support IT operations.

Skills

IT support

Technical troubleshooting

Customer service

Job description

Kilcoy Global Foods is seeking an IT Support specialist to join the Help Desk, delivering Tier 1-3 technical support on-site at Kilcoy, QLD. You will troubleshoot, resolve and escalate issues, assist onboarding, manage tickets, and help maintain security and IT operations to support business outcomes.

Ideal candidates have 1–3 years in technical support, unlimited Australian work rights, and the ability to work with a diverse, on-site team in a fast-growing enterprise.