Managed Services Analyst

FIS Australasia Pty Ltd; City of Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Subsidised medical insurance

Subsidised personal insurances

Hybrid work setup

Career development opportunities

Job summary

FIS Australasia Pty Ltd in Melbourne is seeking a Managed Services Analyst to join our payments platform team. You will drive end-to-end delivery for the run space, coordinating with business analysts, product teams and offshore teams to ensure on-time, within-budget service delivery and payments product updates.

You bring 10+ years in a similar role with Australian working rights, strong leadership, and deep technical skills including C++, Unix/Linux, Oracle, SQL, Perl and Shell scripting.

Qualifications

• Payment domain knowledge and experience in product-based deliveries.
• Australian working rights and 10+ years in a similar role.
• Strong leadership and technical solution design skills.

Responsibilities

• Lead run-space delivery for our payments managed services platform.
• Coordinate with customers, analysts, product teams and offshore developers.
• Deliver end-to-end requirements refinement, design, build, test and rollout.
• Ensure quality deliverables, timelines and adherence to standards.

Skills

C++

Unix/Linux

Oracle

SQL

Perl scripting

Shell scripting

Java UI development

Mainframe experience

Job description

Working on major payment projects with significant banking clients you will be involved delivering quality managed services involving installation, compliance, stabilisation, design, code, testing, implementing, maintenance, and production support of in-house products and applications software that needs to be delivered on time and within budget.

What you will be doing:

As a Managed Services Analyst you will be focused on the ‘run’ aspect of our managed services contract where you will work closely with customers, business analysts, product teams and other stakeholders to deliver quality managed services. You will drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards. You will also be:

• Leading all the deliveries and development for our payment as a service managed services platform for all the payments products hosted in a multi-tenant platform.
• Involving in delivering enhancements while maintaining annual product updates and scheme compliances.
• Team lead (both offshore and local) and providing production support on a rostered basis with offshore developers and product teams to ensure customers’ service levels are met.
• End to end project delivery responsibilities – initial requirement refinement, estimates, designs, build, testing support and implementations.
• Working cohesively and follow-up with various stakeholders and external product development teams to ensure quality deliverables and timeline are met.
• Participate in project enchantments work and ensure seamless transition to the run space.

What you bring:

Payment domain and card schemes knowledge and experience.

Experience with product-based deliveries and maintenance.

10+ years of experience in a similar role with Australian working rights.

Strong sense of people leadership, project deliveries and technical solution designs.

Technologies – you must have strong C++ experience along with Unix/Linux, Oracle, SQL, Perl scripting, Shell scripting and Java for UI development.

Mainframe experience is highly desirable or learn on spot. ‘Can Do’ attitude, loads of initiative, positive, ownership, accountability, multi-tasking, passionate are some traits we after. Strong analytical and problem solving skills with urge to continuous learning attitude.

Highly Desirable if you have:

Experience with FIS’ DataNavigator , IST MAS & Clearing product suites.

Experience working with any payment switches.

What we offer you:

• Competitive salary & attractive benefits including subsidised medical and personal insurances.
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
• A modern, international work environment and a hybrid work set up.
• Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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