Analyst Lead, Managed Service

FIS Australasia Pty Ltd; Melbourne; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

FIS Australasia Pty Ltd is seeking an Analyst Lead, Managed Service to drive the run side of our managed services contract. You will lead all deliveries and development for our multi-tenant payments platform, coordinating with customers, business analysts and offshore teams.

You will guide end-to-end project delivery from requirements to implementations, while providing production support and ensuring service levels align with contracts.

Qualifications

• 10+ years in a similar role with Australian working rights.
• Strong people leadership and project delivery skills.
• C++ experience with Unix/Linux, Oracle, SQL.
• Mainframe experience desirable.
• Analytical, proactive and willing to learn.

Responsibilities

• Lead deliveries and development for the payments-as-a-service platform.
• Collaborate with customers, business analysts, product teams and offshore teams.
• Ensure alignment with business and IT strategies and standards.
• End-to-end project delivery: requirements, design, build, test and implementations.
• Provide production support on a rostered basis to meet service levels.
• Ensure timely, quality deliverables and smooth transition to run space.

Skills

Payment domain

Card schemes

Product delivery

Leadership

Unix/Linux

SQL

Perl scripting

Shell scripting

Java UI

Problem solving

Tools

C++

Unix/Linux

Oracle

SQL

Perl

Shell scripting

Java (UI)

Job description

The future of money is being built right now. At FIS, we help the world’s businesses, banks and communities move, manage and grow money with confidence. Join a team that values fresh thinking, works together to solve complex challenges, and creates technology that powers everyday life.

What you will be doing:

As Analyst Lead, Managed Service, you will be focused on the ‘run’ aspect of our managed services contract where you will work closely with customers, business analysts, product teams and other stakeholders to deliver quality managed services. You will drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards. You will also be: Leading all the deliveries and development for our payment as a service managed services platform for all the payments products hosted in a multi-tenant platform. Involving in delivering enhancements while maintaining annual product updates and scheme compliances Team lead (both offshore and local) and providing production support on a rostered basis with offshore developers and product teams to ensure customers' service levels are met. End to end project delivery responsibilities – initial requirement refinement, estimates, designs, build, testing support and implementations. Working cohesively and follow-up with various stakeholders and external product development teams to ensure quality deliverables and timeline are met. Participate in project enchantments work and ensure seamless transition to the run space.

What you bring:

• Payment domain and card schemes knowledge and experience
• Experience with product-based deliveries and maintenance
• 10+ years of experience in a similar role with Australian working rights.
• Strong sense of people leadership, project deliveries and technical solution designs.
• Technologies – you must have strong C++ experience along with Unix/Linux, Oracle, SQL, Perl scripting, Shell scripting and Java for UI development.
• Mainframe experience is highly desirable or learn on spot.
• ‘Can Do’ attitude, loads of initiative, positive, ownership, accountability, multi-tasking, passionate are some traits we after.
• Strong analytical and problem solving skills with urge to continuous learning attitude.

Highly Desirable if you have:

• Experience with FIS’ DataNavigator , IST MAS & Clearing product suites.
• Mainframe experience (or willingness to learn to support) Experience working with any payment switches.

Added bonus if you have:

• Bring your ideas.
• Build your future.

We offer:

• Internal career growth opportunities
• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community

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Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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