Production Manager

Drive Group Repairs; Perth; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Me Day

Wellbeing Program

EAP access

Rewards program

Discounts on insurance

Everyday savings

Training with I-CAR

Career progression

Equal opportunity

Job summary

Drive Group Australia in Melville is seeking an experienced supervisor to manage staff and workflow on the shop floor, ensuring on-time repairs and high customer service.

You will schedule tasks, coach the team, quote damaged vehicles, and oversee parts purchasing. Strong interpersonal skills and safety compliance required; Australian working rights preferred.

Qualifications

• Experience in automotive floor supervision or similar role.
• Excellent customer service and interpersonal skills.
• Able to work in a busy workshop and meet deadlines.
• Strong safety awareness and compliance with procedures.
• Willingness to work in Melville, WA.

Responsibilities

• Schedule, forecast and allocate work to team members
• Ensure quality repair processes meet productivity targets and customer expectations
• Coach and develop team to improve capability and productivity
• Provide accurate and timely quotations for damaged vehicles
• Manage ordering and receiving of parts to ensure cost effectiveness

Skills

Staff management

Customer service

Interpersonal skills

Team coaching

Time management

Strong communication

Tools

ibody System

Parts Check

Audanet

Job description

As part of our team in Melville, you'll be responsible for managing staff and workflow on the floor, ensuring timeframes are met and maintaining a high level of customer service. The role requires strong interpersonal skills with the ability to liaise with all members of the team in order to meet deadlines.

PERKS ON OFFER

• ‘ME’ Day:A paid day off on your birthday so you can celebrate however you’d like!
• Wellbeing Program:We care about your wellbeing. You and your immediate family can access our Employee Assistance Program (EAP) for free, confidential counselling and support whenever you need it.
• Reward and Recognition:Enjoy site-run incentives like BBQs, team events, and company-wide recognition programs
• Discounts:Enjoy discounts on insurance and a variety of handy household items.
• Everyday Savings:Save on everyday expenses with access to discounted movie vouchers, retail gift cards, petrol and grocery gift cards, and more!
• Training:We provide training with I-CAR and other providers to upskill our teams and ensure they’re equipped with the latest knowledge of our industry.
• Career Development:As we are growing at a rapid rate and promote from within, opportunities for career progression are bountiful.
• Equal Opportunity:Drive Group is an equal opportunity employer. Joining our team means joining a company that prioritises the health, safety and wellbeing of its people and fosters a culture of respect, inclusivity, and safety.

KEY RESPONSIBILITIES

• Schedule, forecast and allocate work to team members
• Ensuring quality repair process meeting productivity targets and customer expectations
• Coach and develop team to improve capability productivity
• Accurate and timely quotation of damaged vehicles
• Managing ordering and receiving of parts to ensure cost effectiveness

ABOUT YOU

• Previous experience within a similar role/s in the automotive industry
• Attention to detail, with excellent customer service, communication and interpersonal skills
• Ability to work in a busy workshop and achieve service outcomes
• Strong computer system skills and previous experience in ibody, Parts Check or Audanet (ideal)
• Understanding of and willingness to abide by all safety practices.
• Appropriate Australian Working Rights.

WHY JOIN?

• Be part of an expanding company that promotes from within and invests in its people, development and success.
• Modern, spacious workshop with quality equipment and systems in place
• Stable full-time employment with a strong pipeline of ongoing work
• Supportive team culture where your skills and experience are valued

ABOUT DRIVE GROUP AUSTRALIA

As a growing national business, Drive Group Australia believes performance and success begins with fixing every vehicle to a high quality and safe standard. These quality standards are backed by our day-to-day commitment to provide excellent customer care and service. Drive Group Australia truly represents the adage “one stop shop solution”, with our range of services covering the entire gamut of motor vehicle accident repairs, including: drive and non-drive repair solutions, direct insured, third party claims, fleet operators and FMO’s.

Even if you don’t tick every box we value applicants from diverse perspectives.

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Your application will include the following questions:

• Are you an Australian resident with full working rights?
• Do you hold a full Australian drivers license?
• What are your salary expectations?

Vehicle Services & Repair 101-1,000 employees

Drive Group Australia is a privately owned company and the newest entrant to the Australian Collision repair market delivering increased industry competition.

We now have 30 operating sites across the nation in Australia and New Zealand.

Drive Group Australia is a privately owned company and the newest entrant to the Australian Collision repair market delivering increased industry competition.

We now have 30 operating sites across the nation in Australia and New Zealand.