Crash Repair Operations Manager

Big Chief Hire; Australia; On-site; AUD 120,000 - 160,000; Full time

Job summary

Northeast Auto Group is seeking a to lead our Paint & Panel department in Australia. This leader will drive the crash repair operations, mentoring a high-performing team and building strong client, supplier and insurer relationships.

You will oversee all daily operations, scheduling, inventory, and financial performance, ensuring repairs meet safety and manufacturer standards while pursuing efficiency and profitability. The role emphasizes growth, initiative and ownership.

Qualifications

• Proven leadership experience in a collision or truck repair environment.
• Hands-on leader who thrives in a fast-paced environment.
• Strong focus on safety, quality, workflow and customer satisfaction.
• Excellent communication and people management skills.

Responsibilities

• Lead, mentor and support a team of technicians to foster teamwork and growth.
• Build and maintain relationships with clients, suppliers and insurance partners.
• Oversee daily operations: scheduling, resource allocation, inventory, and financial performance.
• Ensure repairs meet highest standards, comply with safety regulations and manufacturer specs.
• Drive efficiency, productivity and profitability across the site.

Skills

Leadership

Team management

Communication

Safety focus

Customer service

Continuous improvement

Education

Trade qualification in Panel Beating or Spray Painting

Job description

Join Northeast Auto Group in the Paint & Panel department and play a key role in leading our growing crash repair operations. This is your opportunity to take charge of a high-performingteam, drive operational excellence, and be part of a company that’s expandingfast and investing in its people.

Key Responsibilities

• Lead, mentor, andsupport a team of technicians, fostering a positive work culture focusedon teamwork, growth, and continuous improvement.
• Build and maintainstrong relationships with clients, suppliers, and insurance partners —ensuring their needs are met with exceptional service and communication.
• Oversee all aspects ofdaily operations, including job scheduling, resource allocation, inventorymanagement, and financial performance to achieve weekly and monthlytargets.
• Ensure all repairs arecompleted to the highest standards, maintaining compliance with safetyregulations, manufacturer specifications, and industry best practices.
• Drive efficiency,productivity, and profitability across the site — always looking forsmarter, faster, and better ways to deliver great outcomes.

About You

• Proven leadershipexperience in a collision or truck repair environment (minimum 2 years)
• Trade-qualified in PanelBeating or Spray Painting (highly desirable)
• A hands-on, motivatedleader who thrives in a fast-paced environment
• Strong focus on safety,quality, workflow, and customer satisfaction
• Excellent communicationand people management skills — you know how to get the best out of yourteam
• Committed to developingothers and continuously improving performance

Why Join Us?

• Be part of afast-growing company with exciting expansion plans
• Competitive salary +performance-based incentives
• Support from aleadership team that values initiative and ownership
• A dynamic, down-to-earthculture where hard work and results are recognised

If you’re ready to lead a thriving Truck Repair Centre,build a great team, and grow with a business that’s going places, we want tohear from you!

About Us

Established in 1978, the Northeast Auto Group is a national award-winning automotive retail and service organisation employing 600 people in South Australia, Victoria, Queensland, New South Wales and Northern Territory.

We deliver a complete customer experience through multiple business units to provide the highest quality of service and innovative solutions. Our group of companies include Light and Heavy vehicle dealerships, Engineering and Manufacturing division, Agricultural and Construction Equipment Solutions partnering with renowned and reputable OEM brands across the nation.

We are a high-performance business. Our success is built on hard work and skilfulness. We employ the best, and we invest in our people to make sure their knowledge is second-to-none. We go the extra mile, and we will always deliver.

Ready to make the move?

*Please note that as part of the recruitment process you may be requested to undergo various pre-employment checks, such as a Right to Work in Australia Check, National Criminal Police Check or a Pre-Employment Medical.

Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. Northeast Auto Group is committed to creating an inclusive work environment for all employees.

In order to maintain a safe work environment and comply with legal regulations Northeast East Auto Group conducts random drug and alcohol testing as part of its employment policies.

Respectfully, no agencies please.