Production Assistant

Moonpig; Tamworth; On-site; AUD 40,000 - 55,000; Full time

Benefits offered by this job

Staff discounts

Bonus

Pension plans

Job summary

Moonpig Group in Tamworth is seeking a hands-on Production Assistant to help deliver personalised cards and gifts. You will rotate across picking, packing, printing and gift assembly while maintaining high quality and accuracy for every order.

Join a fast-paced team at our Tamworth fulfilment centre. The role offers an on-site, fixed-shift setup with clear SOPs, safety practices, and opportunities for growth and development within the Moonpig Group.

Qualifications

• Positive, reliable and team‑focused approach
• Comfortable working in a fast‑paced, high‑volume environment
• Strong attention to detail and pride in producing accurate work
• Ability to follow instructions and processes consistently
• Willingness to rotate across tasks and departments
• Basic literacy and numeracy skills to read orders and follow instructions
• Flexibility to work varied shifts, including weekends during peak periods

Responsibilities

• Accurately pick and pack cards, gifts, and products in line with customer orders
• Operate printing equipment to produce high-quality personalised items
• Assemble and present bundled gift products to brand standards
• Carry out detailed quality checks on printed and packed items
• Follow all Standard Operating Procedures (SOPs) and safety guidelines
• Meet daily productivity and accuracy targets
• Maintain a clean, safe, and organised working environment
• Work flexibly across production areas to support business needs, especially during peak periods
• Report equipment issues, defects, or errors to team leaders promptly
• Contribute positively to team performance and continuous improvement

Skills

Team oriented

Detail oriented

Fast-paced work

Flexible shifts

Literacy & numeracy

Tools

Print machinery

Handheld scanners

Job description

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.

We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.

We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.

If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team.

Production Assistant | Tamworth – On-site | Competitive Salary + Benefits

About the Role

As a Production Assistant in our Tamworth fulfilment centre, you’ll help us deliver personalised cards and gifts that mean the world to our customers. Every order represents a special moment — and your role is to make sure it arrives on time and to the highest standard.

This is a hands‑on, fast‑paced role where you’ll rotate across production areas including picking, packing, printing and gift assembly. You’ll work as part of a supportive team, following clear processes while taking pride in accuracy and quality.

Role Responsibilities

• Accurately pick and pack cards, gifts, and products in line with customer orders
• Operate printing equipment to produce high-quality personalised items
• Assemble and present bundled gift products to brand standards
• Carry out detailed quality checks on printed and packed items
• Follow all Standard Operating Procedures (SOPs) and safety guidelines
• Meet daily productivity and accuracy targets
• Maintain a clean, safe, and organised working environment
• Work flexibly across production areas to support business needs, especially during peak periods
• Report equipment issues, defects, or errors to team leaders promptly
• Contribute positively to team performance and continuous improvement

Person Criteria

• Positive, reliable and team‑focused approach
• Comfortable working in a fast‑paced, high‑volume environment
• Strong attention to detail and pride in producing accurate work
• Ability to follow instructions and processes consistently
• Willingness to rotate across tasks and departments
• Basic literacy and numeracy skills to read orders and follow instructions
• Flexibility to work varied shifts, including weekends during peak periods

Desirable:

• Previous experience in a warehouse, production, or fulfilment environment
• Familiarity with print machinery, fabrication processes, or handheld scanners
• Understanding of health and safety practices within logistics or production

We will be holding an Assessment day at the Tamworth site on the 16th or 17th of September so please ensure you are available to attend on either date if you are successful.

What’s in it for you?

We believe in empowering our team to do their best work. Enjoy:

Competitive Pay & Bonus: Including generous pension plans and staff discounts on Moonpig products.

Wellbeing First: Private medical and dental care (UK), mental health support, and on‑site food trucks during busy periods.

Feel‑Good Extras: Birthday and anniversary celebrations, a friendly team culture, and a supportive warehouse environment where we think team every day.

On‑Site at Tamworth: Modern, safe, and social workspace with fixed shift patterns to support balance.

Room to Grow: Learning opportunities, internal development paths, and the chance to raise the bar as you grow with us.

Want to know more?

Explore our full benefits package: here

Our Values

At Moonpig, our values guide how we show up every day — whether we’re packing orders, fixing a printer jam, or helping a teammate hit a deadline:

Be Brave – We speak up, take initiative, and try new things — even when it’s a bit outside our comfort zone.

Raise the Bar – We take pride in doing great work and always look for ways to improve how we work and deliver.

Keep it Simple – We focus on what really matters, avoid unnecessary complexity, and get things done.

Think Team – We support each other, work together, and know we’re stronger as one team — whether on the warehouse floor or across the business.

Moonpig Group's Commitment to Equality, Diversity, and Inclusivity:

At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.

From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We’re proud to have a number of employee‑led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating My self for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.

We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.