Product Support Technician

Epiroc Group; Newman; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Super on all hours worked

Company-paid Income Protection

Unlimited career opportunities

Paid parental leave for primary and n 

Above NES long service leave

Years of service recognition awards

Training and mentorship opportunities

One off interstate relocation bonus & 

Job summary

Epiroc Australia is seeking skilled Product Support Technicians (Drill Fitters) in Newman, WA. Relocation packages are available for those moving to Western Australia.

Roles offer 8/6 or 2/2 rosters to suit your lifestyle, with a focus on maintaining and repairing Epiroc surface drills while supporting Pilbara service operations. Key responsibilities include OH&S compliance, fault diagnosis across mechanical, hydraulic, pneumatic and electrical systems, and providing high-quality customer

Qualifications

• Extensive HME maintenance knowledge and experience.
• Atlas Copco/Epiroc surface drills knowledge, especially Pit Vipers, D65, T45.
• Unrelenting safety focus; commitment to quality customer service.
• Diagnostic and troubleshooting skills; ability to problem-solve under pressure.

Responsibilities

• Understand and comply with OH&S policies and procedures.
• Perform maintenance and repairs to Epiroc surface drills.
• Diagnose and fault-find mechanical, hydraulic, pneumatic and electrical problems.
• Carry out modifications and installations to new machinery.
• Repair, rebuild and service customer machines.
• Provide support to customers as needed.
• Work collaboratively with all team members and stakeholders.

Skills

HME maintenance

Drill product knowledge

Safety focus

Customer service

Problem solving

Pressure handling

Diagnostic skills

Tools

Pit Vipers

D65

T45

Atlas Copco drills

Job description

Epiroc Australia is currently seeking highly skilled, experienced, enthusiastic and organised Product Support Technicians (Drill Fitters) within our Newman Operations.

Relocation Packages offered to those looking to move to WA.

As Product Support Technicians, you will play an essential role in supporting our Pilbara Service Operations. These roles can be offered on a Variety of either 8/6 or 2/2 rosters to suit your lifestyle!

Responsibilities of this role consist of but are not limited to the below:

• Understand and comply with OH&S policies and procedures


• Perform maintenance and repairs to Epiroc Surface Drills


• Diagnose and fault find mechanical, hydraulic, pneumatic and electrical problems


• Carry out modifications and installations to new machinery


• Repair, rebuild and service customer machines


• Provide support to customers as needed


• Work collaboratively with all team members and stakeholders

The successful applicant must have:

• ExtensiveHME maintenance knowledge and experience


• Atlas Copco/Epiroc surface drills product knowledge and experience is essential particularly in Pit Vipers, D65's and T45's


• An unrelenting safety focus


• Commitment to providing quality customer service


• Problem-solving ability, diagnostic and trouble shooting skills


• Ability to handle and work under pressure

Country and city description

Newman, Western Australia

What we offer:

• Super on all hours worked


• Company-paid Income Protection


• Unlimited career opportunities


• Paid parental leave for primary and non-primary carers


• Above NES long service leave


• Years of service recognition awards


• Training and mentorship opportunities


• One off interstate relocation bonus and flights

Epiroc is recognised today as a genuine global leader in innovative product engineering solutions. Along with an unmatched commitment to providing world class solutions to its construction and mining customers, Epiroc takes pride in providing a dynamic, supportive and inclusive work environment for over 13,000 people in 150 countries worldwide.

We are an equal opportunity employer and encourage women, Aboriginal, Torres Strait Islander Peoples and people from culturally diverse backgrounds to apply.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com

Location:
Newman, WA, AU, 6753

Date of posting: Sep 2, 2026