Product Support Technician

Epiroc; Newman; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Relocation package

Income protection

Career opportunities

Parental leave

Long service leave

Mentorship opportunities

Interstate relocation bonus

Job summary

Epiroc Australia is seeking skilled Product Support Technicians (Drill Fitters) in Newman to support Pilbara Service Operations. Roles offer 8/6 or 2/2 rosters with FIFO from Perth and relocation options for WA-bound candidates.

The successful candidate will maintain and repair Epiroc Surface Drills, troubleshoot electrical, hydraulic and mechanical systems, and support customers on-site. This position emphasizes safety, teamwork, and high service standards.

Qualifications

• Extensive HME maintenance knowledge and experience.
• Atlas Copco/Epiroc surface drills product knowledge and experience is essential particularly in Pit Vipers, D65's and T45's.
• Relevant Trade qualifications.
• An unrelenting safety focus.
• Commitment to providing quality customer service.
• Excellent communication skills.
• Problem-solving ability, diagnostic and trouble shooting skills.
• Ability to handle and work under pressure.
• Computer literacy.

Responsibilities

• Understand and comply with OH&S policies and procedures.
• Perform maintenance and repairs to Epiroc Surface Drills.
• Diagnose and fault find mechanical, hydraulic, pneumatic and electrical problems.
• Carry out modifications and installations to new machinery.
• Repair, rebuild and service customer machines.
• Provide support to customers as needed.
• Work collaboratively with all team members and stakeholders.

Skills

HME maintenance knowledge

Surface drills knowledge

Safety focus

Customer service

Communication skills

Troubleshooting

Computer literacy

Education

Trade qualifications

Tools

Atlas Copco/Epiroc surface drills

Job description

• Are you a skilled Drill Fitter who enjoys working on a variety of Surface Drills? If the answer is 'Yes', we want to hear from you!

• Are you a skilled Drill Fitter who enjoys working on a variety of Surface Drills? If the answer is 'Yes', we want to hear from you!

Epiroc Australia is currently seeking highly skilled, experienced, enthusiastic and organised Product Support Technicians (Drill Fitters) within our Newman Operations. Contact us today to join the Epiroc Team in Newman on a FIFO basis ex Perth. Relocation Packages offered to those looking to move to WA.

As Epiroc Product Support Technicians, you will play an essential role in supporting our Pilbara Service Operations. These roles can be offered on a Variety of either 8/6 or 2/2 rosters to suit your lifestyle!

Responsibilities of this role consist of but are not limited to the below:

• Understand and comply with OH&S policies and procedures
• Perform maintenance and repairs to Epiroc Surface Drills
• Diagnose and fault find mechanical, hydraulic, pneumatic and electrical problems
• Carry out modifications and installations to new machinery
• Repair, rebuild and service customer machines
• Provide support to customers as needed
• Work collaboratively with all team members and stakeholders

The successful applicant must have:

• Extensive HME maintenance knowledge and experience
• Atlas Copco/Epiroc surface drills product knowledge and experience is essential particularly in Pit Vipers, D65's and T45's
• Relevant Trade qualifications
• An unrelenting safety focus
• Commitment to providing quality customer service
• Excellent communication skills
• Problem-solving ability, diagnostic and trouble shooting skills
• Ability to handle and work under pressure
• Computer literacy

Country And City Description

Newman, Western Australia

What we offer:

• Super on all hours worked
• Company-paid Income Protection
• Unlimited career opportunities
• Paid parental leave for primary and non-primary carers
• Above NES long service leave
• Years of service recognition awards
• Training and mentorship opportunities
• One off interstate relocation bonus and flights

Epiroc is recognised today as a genuine global leader in innovative product engineering solutions. Along with an unmatched commitment to providing world class solutions to its construction and mining customers, Epiroc takes pride in providing a dynamic, supportive and inclusive work environment for over 13,000 people in 150 countries worldwide.

We are an equal opportunity employer and encourage women, Aboriginal, Torres Strait Islander Peoples and people from culturally diverse backgrounds to apply.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.

Learn more atwww.epiroc.com