Product Support Specialist

Hitachi Construction Machinery Group; City of Brisbane; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Exclusive staff discount on a range of

Permanent Full-Time Position

Job summary

Hitachi Construction Machinery Australia is seeking a Technology Systems Specialist for the Brisbane branch to lead the deployment and support of mining technology systems. You will coordinate installations, QA processes, and provide technical guidance to customers and internal teams.

The role requires a trade qualification in automotive electrical/electronics or communications, and strong networking knowledge. This is a permanent full-time position with OEM-level quality expectations.

Qualifications

• Trade qualification in automotive electrical, electronics or communications is essential.
• Good understanding of WAN, LAN and Wireless networking.
• Experience supervising project hardware installations is desirable.
• Strong written and verbal communication skills are required.

Responsibilities

• Plan, coordinate, QA and support mining systems deployments to clients.
• Work with suppliers to design and procure non-standard installation components.
• Install Mining technology systems on heavy equipment to OEM standards.
• Perform commissioning and QA of mobile mining technology systems.
• Provide hardware and system upkeep training to customers.
• Provisioning of new customers including onboard software installation.
• Create project documentation to OEM standards.
• Diagnose issues and maintain resolution reporting in the database.
• Maintain knowledge of WencoLite, WencoMine FMS and HPMG systems.

Skills

Networking protocols

Communication

Installation coordination

QA/testing

Education

Trade qualification in automotive electrical/electronics/communications

Job description

• Exclusive staff discount on a range of goods and services
• Permanent Full-Time Position in a leading OEM with long-term job security
• Supportive management who values your input in finding new and improved ways to achieve success
• Be a part of a leading OEM that genuinely values and ensures everyone is happy and safe at work!
  

About Us

Hitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the Construction, Mining and Forestry industries. At the heart of HCA's trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

The Opportunity

We’re looking for someone who wants to apply their hands on skills and industry knowledge to cutting edge mining technology applications. This dynamic role offers the opportunity to set the standard for our installation team, influence best practice, and play a key part in delivering high quality technical solutions. If you’re driven, detail focused, and ready to broaden your impact beyond day-to-day trade work, this could be the perfect fit for you.

HCA's Brisbane Branch have an opportunity for an experienced and motivated Technology Systems Specialist to join our dynamic Fleet Management System team.

Reporting to the Product Support Specialist Team, the core focus for this position will be to plan, coordinate, QA and support the current and future deployments of mining technology systems to our customers.

To be successful in the role, a trade qualification in automotive electrical, electronics or communications technician is essential.

Your main responsibilities will include:

• Play a role in the planning, coordination, QA and supporting Mining Systems to our clients in the mining industry
• Work with our suppliers to design and procure non-standard bracketry and installation components.
• Work with our installation team to install Mining technology Systems to heavy mining equipment, setting and maintaining an OEM level of quality.
• Commissioning and QA of mobile mining technology systems
• Provide hardware and system upkeep training to customers.
• Provisioning of new customers including onboard software installation.
• Project documentation to an OEM standard.
• Diagnosis of reported issues and accurate database management with resolution reporting
• Staying current with your knowledge of the WencoLite and WencoMine FMS and HPMG systems.
  

To be successful in this role you:

• Will have an understanding of networking protocols and technologies (WAN, LAN & Wireless)
• Will have a trade qualification in automotive electrical, electronics or communications
• Have supervised project hardware installations
• Must have the strong level of written and verbal communication skills
  

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal-opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company.