Atlassian Technical Consultant

Datacom

Sydney

On-site

AUD 120,000 - 170,000

Full time

5 days ago

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Benefits offered by this job

Paid parental leave

24/7 Employee Assistance Programme

Ongoing learning and certifications

Career development opportunities

Industry-leading training platforms

Employee discounts

Meaningful work

Job summary

Datacom is seeking an experienced Atlassian Consultant to lead and implement Atlassian solutions for clients. You will translate business requirements into effective Jira Service Management, Jira, and Confluence configurations, and drive operational efficiency.

You will work closely with business users, stakeholders, and technical teams to design, configure, and deliver Atlassian products with best practices, including workshops and requirements gathering.

Qualifications

Atlassian Certification (ACP) or working towards certification.
Hands-on Jira Service Management design, implementation and workflow customization.
Experience with Atlassian Cloud Migration (Server/Data Center).
Experience with Rovo and Atlassian Analytics desirable.
Experience integrating Atlassian tools with third-party apps.
Security configuration, auditing and reporting/dashboard skills.
Ability to gather business requirements and translate to technical stories.
Strong communication and stakeholder management in agile environments.

Responsibilities

Lead design and configuration of Atlassian Products (JSM, Jira, Confluence).
Collaborate with users and technical teams to gather requirements and deliver solutions.
Implement workflows, automations, dashboards, and integrations.
Act as SME for Atlassian Suite and ensure best practices throughout projects.
Provide ongoing support, issue Resolution, and optimisation post-implementation.
Work with diverse clients to drive transformation via Atlassian products.

Skills

Jira Service Management

Jira

Confluence

ACP certification

Atlassian Cloud Migration

Rovo

Atlassian Analytics

ITSM/ITIL

Stakeholder management

Agile

Education

ACP certification

Tools

Jira Service Management

Jira

Confluence

Bitbucket

Rovo

Atlassian Analytics

Job description

At Datacom, we combine technology,expertise, and talented people to helporganisationsthrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Whetherwe'resupporting governments, enterpriseorganisations, or growing businesses,we'recommitted to creating meaningful outcomes for our customers, communities, and each other.

About the Role

We have an exciting, new opportunity for an experienced Atlassian Consultant to join a Platinum Solution Partner!

As an Atlassian Consultant, you'll be a trusted advisor and lead the implementation of Atlassian solutions for our clients. This role requires strong technical expertise and the ability to translate business requirements into effective Atlassian solutions. You’ll work closely with business users, stakeholders, and technical teams to design, configure, and deliver Atlassian Products that drive operational efficiency and improve business outcomes. You’ll have the opportunity to lead workshops, gather requirements, design solutions, and ensure the successful implementation of Atlassian Products.

This role is Sydney-based and requires regular onsite attendance at the customer location. Applicants must be currently located in Sydney or willing to relocate to Sydney. Remote-only arrangements are not available for this position. While we appreciate the value of in-person collaboration, we understand the importance of work-life balance and offer flexible working arrangements based on your needs and the team’s goals.

Please note you must be a citizen or resident of Australia in order to be considered for the position. Candidates with current security clearances slightly preferred.

What You’ll Do

As an Atlassian Consultant, you will be responsible for:

Leading the design and configuration of Atlassian Products (e.g. Jira Service Management, Jira, Confluence, Atlassian Guard, Rovo, Bitbucket).
Collaborating with business users and technical teams to gather requirements and deliver solutions that align with business objectives.
Implementing and configuring Atlassian Products including workflows, automations, customisations, dashboards, and integrations.
Acting as a Subject Matter Expert within the Atlassian Suite, ensuring best practices are followed throughout the project lifecycle.
Providing ongoing support, issue resolution, and optimisation recommendations post-implementation.
Working with a diverse range of clients across different industries, helping to drive transformation by implementing and optimising Atlassian Products.

What You'll Bring

The ideal candidate will have:

An Atlassian Certification (ACP) or working towards certification.
Strong hands‑on experience in Jira Service Management (JSM) including Solution Design, Implementation, Configuration and Workflow Customisation.
Strong hands‑on experience with Atlassian Cloud Migration (Server or Data Center)
Experience with Rovo and Atlassian Analytics is highly desirable.
Experience in the integration of Atlassian Products with other Atlassian Tools, Marketplace Applications and Third Party Tools.
Experience in Security Configuration and Auditing.
Experience in building and configuring Reports and Dashboards to meet Business Requirements.
Expertise in gathering and analysing business requirements, and translating them into Technical user stories.
Strong communication and stakeholder management skills, with the ability to lead client workshops and engage effectively at all levels.
Solid understanding of ITSM and ITIL process.
Ability to work independently and as part of a team in an agile environment.

Culture and Benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here: