Product Support Advisor (PSA)

Cummins Asia Pacific; City Of Karratha; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

100% On-Site

Relocation package: No

Job summary

Cummins Inc. in Western Australia is seeking a skilled Technician to provide expert support for Cummins engines on site. The role emphasizes autonomous work, strict safety practices, and delivering world-class maintenance outcomes at remote mining sites.

You will train maintenance personnel, supervise servicing, and manage parts sourcing while coordinating warranty work and major component changes. This is a 100% on-site FIFO role reporting to the Operations Manager.

Qualifications

• Diesel trade qualification required.
• 2+ years post-trade experience.
• 2+ years on Cummins HHP engines in mining.
• Strong interpersonal and team-building skills.
• Proficient computer skills; Movex knowledge preferred.
• Ability to work autonomously and maintain safety culture.

Responsibilities

• Provide application support and maintenance advice for equipment powered by Cummins engines.
• On-the-job training for maintenance personnel and coaching of on-site machinists.
• Assist the Principal in supervising equipment servicing.
• Assist with parts interpretation and sourcing issues.
• Plan, arrange and supervise work within site contracts, including warranty work and major component changes.
• Ensure minimum downtime on Cummins powered machinery on site.
• Conduct regular inspections, report early faults and schedule work with planners.
• Drive product improvements and complete Cummins recommendations with approval.
• Provide condition reports on serviced units and follow service schedules.

Job description

This role will be suited to someone who is highly skilled and customer focused, ideally you would be a technician who enjoys a challenge and is capable of operating autonomously whilst delivering world class results.

Key Responsibilities Of The Role

• Provide application support and maintenance advice for all equipment powered by Cummins engines.
• Act as asubject matter expert and provide on-the-job training for the principal's maintenance personnel. This will include coaching maintainers unfamiliar with the machines in routine maintenance and diagnostic techniques.
• Assist the Principal in the supervision of equipment servicing.
• Assist with parts interpretations and resolving of parts sourcing issues.
• Plan, arrange and supervise work within the scope of site contracts on all Cummins supported equipment. This shall include, but not be limited to, the warranty work and major component changes.
• Ensure minimum downtime on all Cummins powered machinery on Site.
• Conduct regular inspections in Cummins engines, proactively report on early fault detection and schedule work with maintenance planners,
• Drive product improvement initiatives, influence Site maintainers with current Cummins recommendations and, upon the principal’s approval, complete Cummins product improvements on equipment powered by Cummins engines.
• Provide condition reports on each serviced unit completed.
• Follow the Principal’s service schedules.

Skills & Experience

• 2yrs post trade experience
• 2yrs experience working on Cummins HHP engines
• Personal commitment to HSE and leading an interdependent safety culture
• Diesel trade qualification
• HHP experience
• Strong influencer and interpersonal skills
• Team building approach
• Proficient computer skills
• Onsite mining experience
• A mature attitude, organized and methodical approach to work
• Problem solver and ability to work autonomously
• Movex competency (Preferred but not essential)

Reporting to the Operations Manager, this is a FIFO (Perth) position on an 8:6 back to back roster!

The role will be to support Rio Tinto at their Robe Valley Operations incorporating Mesa A and Pannawonica Mine sites. The HHP product consists of a fleet of Komatsu 830E Haul trucks, Komatsu WA1200 Loaders, Hitachi EX3600 Diggers and drills. The mine site is located approximately 160kms south of Karratha.

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Job Type Technician

Relocation Package No

100% On-Site Yes

Organization Cummins Inc.

Role Category On-site with Flexibility