Product Support Advisor - FIFO

Cummins Asia Pacific; Newman; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading heavy machinery company is seeking a field service technician in Newman, Australia. The role involves advanced diagnostics, repairs, and rebuilding on Cummins High Horsepower engines while supporting mining operations. Candidates should have significant field service experience, problem-solving skills, and excellent communication abilities. A vocational trade qualification is essential, along with a commitment to safety practices. This position is primarily on-site with flexibility available.

Qualifications

• Significant field service experience with expert-level technical capability in Cummins High Horsepower (HHP) engines.
• Proven experience working on large mining fleets.
• Ability to interpret technical publications and troubleshooting workflows.

Responsibilities

• Perform diagnostics, repairs, and rebuilds on Cummins engines.
• Support mining operations by ensuring fleet availability.
• Carry out preventive maintenance following Cummins and OEM procedures.

Skills

Advanced diagnostics

Customer support

Problem-solving

Strong communication skills

Education

Vocational trade qualification (Cert III Heavy Diesel or equivalent)

Tools

Cummins INSITE

Electronic diagnostic tools

Job description

Description

• Perform advanced diagnostics, repairs, overhauls, and rebuilds on Cummins High Horsepower engines in a field‑service environment with minimal supervision.
• Support Rio Tinto’s mining operations by ensuring maximum fleet availability, reliability, and operational safety.
• Carry out scheduled and unscheduled preventive maintenance, following Cummins and OEM procedures.
• Interpret complex engine system interactions—including fuel systems, electronic controls, cooling, exhaust/aftertreatment, and driveline—to accurately identify and resolve root causes.
• Provide onsite customer support, manage expectations, and communicate technical outcomes clearly and professionally.
• Coach, mentor, and support junior technicians and apprentices, including reviewing repair plans, parts interpretation, and workflow accuracy.
• Complete all service documentation, warranty claims, technical notes, and diagnostic reports within Cummins systems.
• Identify potential sales or service opportunities, such as component upgrades, parts requirements, or preventive maintenance improvements.
• Maintain company tooling, equipment, and service vehicle in safe, clean operating condition.
• Comply with all Cummins and Rio Tinto Health, Safety & Environmental (HSE) requirements, participating actively in hazard reporting, Take 5s, and continuous safety improvement initiatives.
• Escalate complex technical issues through defined Cummins technical escalation channels to ensure timely and accurate resolution.

Responsibilities

• Significant field service experience with expert‑level technical capability in Cummins High Horsepower (HHP) engines (QSK19, QSK38, QSK50, QSK60).
• Proven experience working on large mining fleets, including:

• Komatsu 830E haul trucks
• Komatsu WA1200 loaders
• Komatsu PC550 excavators
• Hitachi EX5600‑7 excavators

• Ability to interpret and use Cummins INSITE, electronic diagnostic tools, technical publications, and troubleshooting workflows.
• Strong problem‑solving and decision‑making skills when working with high‑complexity systems and remote field conditions.
• Excellent communication skills with a strong customer‑service focus.
• Vocational trade qualification (Cert III Heavy Diesel or equivalent); Apprentice‑trained Engine Technician preferred.
• Valid driver’s license and ability to meet site access, medical, and compliance requirements.
• Safety‑first mindset with a strong commitment to following processes, assessing risk, and contributing to a zero‑incident workplace.

Qualifications

• Rio Tinto Hope Downs 4
• 8/6 Roster Day shift Only
• HHP Experience Required
• Field Service Experience essential
• Looking after fleet Komatsu 830Es, Komatsu WA1200, Komatsu PC550, Hitachi EX5600‑7
• Job Service
• Organization Cummins Inc.
• Role Category On‑site with Flexibility
• Job Type Technician
• ReqID 2424871
• Relocation Package No
• 100% On‑Site No