Product Support Advisor

Austin Engineering Ltd; Western Australia; On-site; AUD 145,000 - 156,000; Full time

Job summary

Austin Engineering Ltd is seeking a Product Support Advisor to deliver technical support and product expertise to mining equipment clients across Western Australia. You will be based in Perth with regular site travel and play a key role in ensuring customers get maximum value from our industry-leading solutions.

The role requires strong technical knowledge, excellent communication, and a proactive approach to identify improvements in our products and service delivery.

Qualifications

• Minimum 3 years' experience in a technical support or product advisor role, ideally within the mining equipment industry.
• Strong understanding of the design, operation and maintenance of heavy equipment used in mining and extractive applications.
• Excellent communication and interpersonal skills to build trust and rapport with clients.
• Ability and willingness to provide support to our resource clients outside of normal business hours over the phone, if required.
• Demonstrated ability to quickly diagnose and resolve complex technical or product issues.
• Skilled at translating technical information into easy-to-understand guidance for customers.
• Tertiary qualification in a relevant engineering or technical discipline such as boilermaker in heavy fabrication is highly regarded

Responsibilities

• Serving as the primary technical contact for clients, responding to inquiries and troubleshooting product issues in a timely manner
• Providing training and guidance to customers on the proper operation and maintenance of our mining equipment
• Liaising with our engineering and manufacturing teams to communicate customer feedback and requirements
• Preparing technical documentation and user manuals to support the implementation and use of our products
• Identifying opportunities to improve our product offerings and customer service based on client needs
• Maintaining detailed records of all customer interactions and support activities

Education

Tertiary qualification in engineering or technical discipline

Job description

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Austin Engineering Ltd provided pay range

This range is provided by Austin Engineering Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$145,000.00/yr - A$156,000.00/yr

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About the role

Reporting to the Sales Manager in WA, this full-time Product Support Advisor role will be responsible for providing technical support and product expertise to Austin Engineering's mining equipment clients across Western Australia. You will be based in our Perth office with regular site travel and play a key part in ensuring our customers receive exceptional service and get the most out of our industry-leading products.

What you'll be doing

• Serving as the primary technical contact for clients, responding to inquiries and troubleshooting product issues in a timely manner
• Providing training and guidance to customers on the proper operation and maintenance of our mining equipment
• Liaising with our engineering and manufacturing teams to communicate customer feedback and requirements
• Preparing technical documentation and user manuals to support the implementation and use of our products
• Identifying opportunities to improve our product offerings and customer service based on client needs
• Maintaining detailed records of all customer interactions and support activities

What we're looking for

• Preferably, minimum 3 years' experience in a technical support or product advisor role, ideally within the mining equipment industry
• Strong understanding of the design, operation and maintenance of heavy equipment used in mining and extractive applications
• Excellent communication and interpersonal skills to build trust and rapport with clients
• Ability and willingness to provide support to our resource clients outside of normal business hours over the phone, if required
• Demonstrated ability to quickly diagnose and resolve complex technical or product issues
• Skilled at translating technical information into easy-to-understand guidance for customers
• Tertiary qualification in a relevant engineering or technical discipline such as boilermaker in heavy fabrication is highly regarded

What we offer

At Austin Engineering, we're committed to providing our employees with a supportive and engaging work environment. In addition to a competitive salary, we offer a range of benefits including:

• Ongoing training and development opportunities to expand your skills
• Competitive salary with sales incentives structure
• Stable, long-term employment with leading mining services provider

About us

Austin Engineering (ASX:ANG) is a leading designer, builder, and sustainer (on and off mine site) of customised mining solutions for the world’s largest mining companies. Headquartered in Perth, Australia, Austin provides our partners across six continents, innovative and market-leading end-to-end mining solutions. From our facilities in Australia, Indonesia, USA & Chile. Austin delivers a global and local presence in the world’s principal mining regions delivering high-quality, cost-effective solutions, delivered on time and backed by a life of product support.

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Perth, Western Australia, Australia 2 weeks ago

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Product Management and Customer Service

Industries

• Mining, Engineering Services, and Manufacturing