Product Success Manager - GRC

Workiva Inc.; Australia; Remoto; AUD 120.000 - 170.000; Tempo pieno

Descrizione del lavoro

Workiva Inc. is seeking a Product Success Manager for GRC to drive adoption and growth of our governance, risk, and compliance solutions.

You will work directly with customers to enhance their experience, design programs, and build reference accounts while collaborating with internal teams to ensure platform success. You will analyze renewal risk, interpret satisfaction metrics, and define product insights that guide decisions.

Competenze

• 4+ years in Customer Success, Product Management, or Professional Services within a software/SaaS organization.
• Undergraduate degree or equivalent combination of relevant career experience.
• Experience with governance, risk, and compliance programs, with solution implementation experience preferred.

Mansioni

• Review customer accounts and collaborate across internal teams to address platform needs and technical troubleshooting.
• Analyze customer renewal likelihood and help manage risks to mitigate churn.
• Interpret customer satisfaction metrics and develop strategies to improve them.
• Define new product insights and metrics that drive organizational decisions.
• Represent Customer Success within Product Development to ensure new features add customer value.
• Scale emerging solutions and challenge current operating methods to improve customer satisfaction.
• Partner with leadership to drive decisions impacting the product and customer experience.
• Align with global teams to ensure best-in-class product success processes.
• Enable Customer Success teams to deliver meaningful value to customers.
• Enable customers and internal teams on the benefits of new product releases.

Conoscenze

Customer Success

Product Management

Professional Services

Data-driven

Communication

Project Management

Stakeholder Engagement

Workiva platform

Formazione

Undergraduate degree

Strumenti

Workiva platform

Descrizione del lavoro

As a **Product Success Manager - GRC**, you will drive product adoption and growth motions at Workiva. You will work directly with customers to enhance their experience and build successful reference accounts. You will collaborate with internal teams to monitor satisfaction, deliver programs, and act as a liaison for platform deployment. Based in our Growth Team, you will define success for our GRC solutions. **What You'll Do*** Review customer accounts and collaborate across internal teams to address platform needs and technical troubleshooting* Analyze customer renewal likelihood and help manage risks to mitigate churn* Interpret customer satisfaction metrics and develop strategies to improve them* Define new product insights and metrics that drive organizational decisions* Represent Customer Success within Product Development to ensure new features add customer value* Scale emerging solutions and challenge current operating methods to improve customer satisfaction* Partner with leadership to drive decisions impacting the product and customer experience* Align with global teams to ensure best-in-class product success processes* Enable Customer Success teams to deliver meaningful value to customers* Enable customers and internal teams on the benefits of new product releases **What You'll Need**Minimum Qualifications* 4+ years of experience in Customer Success, Product Management, or Professional Services within a software organization, preferably SaaS* Undergraduate degree or equivalent combination of relevant career experience* Experience with governance, risk, and compliance programs, with solution implementation experience preferred Preferred Qualifications* Knowledge of connected data solutions and the Workiva platform of connected products/solutions* Proven track record with product enablement and measurable customer success* Highly data-driven and meticulously detailed with a commitment to drive customer engagement towards business outcome and value realization* Excellent verbal and written communication skills, including the ability to chair sessions and host webinars* Ability to operate effectively in environments of constant change* Self-motivated and action-oriented approach with strong execution skills* Strong project management skills and attention to detail* Ability to interact with business partners at all levels of the organization **Travel Requirement & Working Conditions*** Up to 10% travel for customer and internal events* Reliable internet access for remote work **Why Join Workiva**Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation—ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world.At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you.Workiva is an Equal Employment Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [e-mail] employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.